Major Appliance Parts
Encompass Supply Chain SolutionsHeadquarters
Complaints
This profile includes complaints for Encompass Supply Chain Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 74 total complaints in the last 3 years.
- 23 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Encompass guided me to buy some parts to install an icemaker into my Hisense model HRB171N6ASE refrigerator. They sent me the parts a couple months after I ordered them, in December 2024. It took until now with lots of back and forth with the manufacturer to find out that the parts they sent me will not work will not function in my refrigerator and that it is IMPOSSIBLE to add an icemaker to this model refrigerator because the rear of it is not plumbed for water input. Therefore, even though more than 90 days have passed I ask Encompass to kindly take the parts back for a full refund since they were the ones who advised me to buy these specific 3 useless (for me) parts. They are all brand new sealed in package have not been touched (pics attached).
Business Response
Date: 07/07/2025
Please use the attached RMA to return your parts for full credit as a one time concession.Initial Complaint
Date:06/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 23539304
I am rejecting this response because I have already contacted their terrible customer service team who refuses to perform their job due to gross incompetence and negligence. Im filing a formal complaint with the ******* company directly.
Sincerely,
***** *****Business Response
Date: 07/01/2025
All parts that are available to purchase for your razor are listed at the *** below.
***********************************************************************
Please call ************** if you are unable to locate the part or parts needed to purchase.
Please call ************** if you wish to have the part replaced at no charge under the factory warranty.
Business Response
Date: 07/07/2025
How can Encompass help to resolve your issue?Customer Answer
Date: 07/07/2025
Complaint: 23539304
I have contacted your customer support team multiple times via email and phone. One of your phone representatives took my information and stated she would call me back after requesting approval from her supervisor. After two weeks I have not received a response from her. I was requesting a replacement charge cord for electric razor Model: S7886 which was not included in the original box.
Sincerely,
***** *****Initial Complaint
Date:06/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/24 I called ********** to order a ***lacement part. They referred me to what they referred to as their parts department which was called Encompass. I called and placed the order for the part. I gave the *** the part number that I needed and she described the part. The part was extremely expensive but I had no way of checking or verifying anything. When I received the invoice by email later that evening. I saw that I was charged over $300. more for the exact part. When called the company the next day. They cancelled my order and are now saying that they don't have the part. I believe they are scamming, that they have the part but because I found that they were orver charging me that the pulled the order back. I want them to resend the part for the amount listed on the invoice. The manager told me it was their mistake so I want them the fix it.Business Response
Date: 06/30/2025
It appears that you spoke to ****** who has taken care of this to your satisfaction. Please reach out to ****** or her supervisor ****** if this was not resolved to your satisfaction.Initial Complaint
Date:04/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
March 13, 2025, I ordered two filters (comfirmation #8RM8ZU8LV) but received only one filter. I was charged $ ****** for two filters. I was informed that I would receive the second filter around April 1st but as of today, 04/25/2025, I have not received the second filter and now cannot reach Encompass. I would like a refund for the filter that I did not receive $118.45Business Response
Date: 04/28/2025
We have canceled the backorder and processed a refund the customer should see in 3 to 7 days on their credit card.Initial Complaint
Date:04/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3/21/2025, I ordered a replacement filter from **. Apparently there website directs you to a third party (Encompass). I paid $87.09 (twice the price than ****** but I wanted to get the right part so I bought "directly" from the manufacturer - or so I thought). When the replacement part arrived, it was not the correct product. It did not fit my unit. I double checked that I had ordered the right part and the information I submitted was correct. Encompass sent the wrong part, I called and requested a replacement and they said they only do returns and that I would be responsible for shipping. I felt that since it was there error, they should pay. They never sent me an return label. I called again a week later and had another conversation where I again requested a full refund. They ended up sending me a return label but only issued a credit of $64.84 on 4/15/2024. I emailed them and again requested a full return. No further refund was issued and no response was received. I contacted my credit card company and they credited my account. I doubt they will take the time to pursue this unprofessional business.Business Response
Date: 04/24/2025
We apologize for the delay in issuing full credit. We have processed the remaining refund and this should show up on the customer's credit card within 3-7 days.Initial Complaint
Date:04/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order made on March, 29, came fast but was missing one part. I called and asked for missing part, rude clerk said its on back order and I will receive it on April, 22. Called again today, super rude clerk didnt even let me finish the sentence said its on back order and no eta. I asked for manager, and waited for 15 min without manager provided. I want you to URGENTLY figure the situation out and provide me with CLEAR *** when will I get my part, otherwise I want full refund and apologies for unprofessional clerks I was dealing with. For all who want to make business with these guys - read my post again.Business Response
Date: 04/21/2025
The second part ordered was shipped on 4/18/25 on ***** tracking # 287724285330 and shows delivered on 4/21/25 at 11:38AM.
One of our contact center supervisors also reached out to this customer to resolve the issue.
Initial Complaint
Date:04/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company allows you to order parts and give you the"option" to pay extra to have your part shipped fast but then change your order to the slowest shipping method available. I called to see why and was told repeatedly they don't know why or how it happened and they refuse to actually try to find out why and just blame the wearhouse for the change. They say they refunded me the amount but that has yet to be seen reflected in my bank account.Everyone of their call center staff was rude to me and refused to let me speak with a supervisor and one even straight lied to me and said you would have to pass a note to a supervisor who was in a meeting to call me but I never received the phone call so when I called again the next day and asked if a note was left I was told nothing was left. All in all a company that lies to his customers and changes things on their orders without the customers permission it's not a good company.Business Response
Date: 04/10/2025
Please provide your Encompass order # or invoice # so we may investigate this complaint ****.Initial Complaint
Date:01/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My bank hasn't received the refund. It showed 2 days ago $85. One cents processing on the 14th but never went in they cancel it. When purchased there part over month ago was on my husband's credit card ending in 3892, but we had fraud last week on ******, so bank told me to cancel that. Credit card. And they sent me no one **************** **** debit. Can u please tell them to refund to this credit card. ** for your helpBusiness Response
Date: 01/14/2025
We apologize for the delay in issuing this credit. We just issued a full refund on the credit invoice attached.Business Response
Date: 01/20/2025
Encompass issued a full refund on 1/14/25 on our refund invoice # **************. The customer should see this back on their card by Wednesday.Initial Complaint
Date:01/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 22779861
I am rejecting this response because:I haven't received this refund as promised.
Yes, I wrote the return address on the box, the part inside was unaffected.
This has been on going since 24 Nov 24.
Respectfully, I would just like my refund. Ty
Sincerely,
****** *********Business Response
Date: 01/08/2025
The part was return with writing all over the manufacture box and this was not in resalable condition. We have made a one time exception and issued the part refund on our invoice # **************.Business Response
Date: 01/10/2025
We already communicated that we made a one time exception and issued the part refund requested on our invoice # ************** on 1/8/24. We have attached the refund invoice issued on 1/8/24.Customer Answer
Date: 01/13/2025
Complaint: 22779861
I am rejecting this response because:These are dated transactions of my debit acct,. The promised refund of $198.06 from encompass was never received. This is why I wrote to the BBB.
Please keep this ticket complaint ID: #******** OPEN until this is resolved.
Transaction at the bottom of list Date 11/24/24 **************************
No refund received to date 13 Jan 25
Date Transactions Check Number Amount Fee Balance
01/01/2025 ATM/POS Share Withdrawal FIRST NAT BANK - ************************************************************; -$800.00
12/31/2024 ATM/Debit Card Purchase SAMSCLUB **************************************************************************************; -$45.00
12/30/2024 ATM/Debit Card Purchase WAL ***** Club - 6575 WAL-****, **********(W), PA -$129.35
12/30/2024 PRIMERICA LIFE-INS. PREM -$120.45
12/29/2024 ATM/Debit Card Purchase ***********ZE5HS - ********************************************************************************; -$6.30
12/28/2024 ATM/POS Share Withdrawal RIVERS CASIN-198 - ******************************************************; -$1,007.99
12/28/2024 ATM/Debit Card Purchase ************ ** - **********, **********, *******; -$86.89
12/27/2024 ATM/Debit Card Purchase CASTLE ******* S - 799 CASTLE *******, **********, *******; -$86.25
12/27/2024 City of ********-PAYROLL Total
12/26/2024 ATM/Debit Card Purchase LEVELS - ******************************************************************; -$10.00
12/25/2024 ATM/Debit Card Purchase BP#*******PARKW - **********, **********, *******; -$48.07
12/25/2024 ATM/POS Share Withdrawal INSIDE HL SLOTS- - *************************, *******; -$1,007.99
12/23/2024 ATM/POS Share Deposit AMAZON MKTPLACE - ********************************************************************************; $43.61
12/23/2024 0200BKHO ATRIAS-PAYROLL Total Deposit: 69.55 $69.55
12/22/2024 ATM/Debit Card Purchase ALDI ***** - ********, ********, *******; -$145.63
12/20/2024 STATE FARM RO 27-SFPP -$207.65
12/19/2024 ******* AFS-FORDCREDIT -$565.04
12/19/2024 ******* WIRELESS-PAYMENTS -$120.62
12/19/2024 ATM/Debit Card Purchase AMAZON MKTPL*Z90 - ***************************************************************************************; -$31.39
12/17/2024 Home Banking Deposit $54.10
12/17/2024 ***************-UTILITY -$48.55 $
12/16/2024 ATM/POS Share Withdrawal FIRST NAT BANK - ****************************************************************************; -$800.00
12/16/2024 ATM/Debit Card Purchase ALDI ***** - **********, **********, ** - $179.87
12/16/2024 COLUMBIA GAS OF-BILLPAY - $156.18
12/15/2024 ATM/POS Share Withdrawal FABI KIOSK ***** - **********************************; -$807.99
12/15/2024 ATM/Debit Card Purchase AMAZON MKTPL*ZX0 - *****************************************************************; -$17.99
12/13/2024 ATM/Debit Card Purchase ***********ZX2LL - ************************************************************ - $7.19
12/13/2024 ATM/Debit Card Purchase ***********Z19HT - *************************************************************************** - $55.90
12/13/2024 City of ********-PAYROLL Total
12/11/2024 ATM/Debit Card Purchase AMAZON MKTPL*ZX1 - *****************************************************************; -$15.28
12/11/2024 ATM/Debit Card Purchase ARHAUS FURNITURE - *******************************************************; -$1,162.53
12/10/2024 ATM/Debit Card Purchase AMAZON MKTPL*ZR9 - ***********************************************************************, *******; -$39.98
12/10/2024 ATM/Debit Card Purchase **** ***** - **********, **********, *******; -$152.51
12/10/2024 *****PAYMENT -$894.00
12/09/2024 ATM/Debit Card Purchase OTHER RIVERS FOO - **********************************; -$5.35
12/09/2024 ATM/Debit Card Purchase ***********ZR54N - *****************************************************************; -$15.90
12/09/2024 *******-PAYMENTREC -$154.73
12/08/2024 ATM/POS Share Withdrawal FIRST NAT BANK - *********************************************************************************; -$800.00
12/08/2024 ATM/Debit Card Purchase AMAZON MKTPL*ZR1 - ********************************************************, WA -$43.61
12/08/2024 ATM/Debit Card Purchase ***********ZR5C6 - ********************************************************************************; -$16.04
12/08/2024 ATM/Debit Card Purchase ***********ZL0EQ - ********************************************************, WA -$14.36
12/08/2024 ATM/Debit Card Purchase AMAZON MKTPL*ZR4 - ********************************************************************************; -$12.20
12/07/2024 ATM/Debit Card Purchase ***********ZL18K - *****************************************************************; -$28.50
12/07/2024 ATM/Debit Card Purchase ***********ZL64K - ***************************************************************************************; -$26.77
12/04/2024 Duquesne Light-PAYMENT -$86.00
12/03/2024 ATM/Debit Card Purchase AMAZON MKTPL*ZL2 - ********************************************************************************; -$11.99
12/03/2024 ************-AME-PAYMENT -$48.84
12/02/2024 ATM/Debit Card Purchase AMAZON MKTPL*ZL7 - *****************************************************************; -$17.99
12/02/2024 *******INST XFER -$100.00
12/02/2024 ATM/Debit Card Purchase SP SNAKE RIVER F - **************************************************, ID -$157.99
12/02/2024 ATM/Debit Card Purchase THE **** DEPOT # - 1025 **************, ***********, *******; -$633.88
12/02/2024 ATM/POS Share Deposit THE **** DEPOT # - 1025 **************, ***********, *******; $633.88
12/02/2024 ATM/Debit Card Purchase THE **** DEPOT # - 1025 **************, ***********, *******; -$633.88
12/01/2024 ATM/Debit Card Purchase ***********ZL9RA - **********, *******, *******; -$32.37
11/29/2024 PRIMERICA LIFE-INS. PREM -$120.45
11/29/2024 City of ********-PAYROLL Total Deposit:
11/27/2024 ATM/Debit *************************** ***********************************************************************; -$8.09
11/27/2024 ATM/POS Share Withdrawal FIRST NAT BANK - *********************************************************************************; -$800.00
11/27/2024 ATM/Debit Card Purchase ***** MEATS - ********************************************************; -$155.96
11/24/2024 ATM/Debit Card Purchase *********** PRIM - **************************************************************; -$155.54
11/24/2024 ATM/Debit Card Purchase SP PUNK BUNNY CO - *************************************************************************; -$43.40****** 11/24/2024 ATM/Debit Card Purchase SP ** PARTS - 775 ****** Industri, *************, ** -$198.06 **********
Sincerely,
****** *********Business Response
Date: 01/14/2025
We apologize for the delay. We just reached out to our CC processor and were assured that you will see this refund on your credit card within 3-5 days from today.Customer Answer
Date: 01/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *********
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