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Business Profile

Medical Imaging

Gwinnett Endoscopy Ctr

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Imaging.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had colonoscopy on 1/18/2024 and prior to procedure I was charged $575 when questioned about amount I was told that475 goes to deductible My insurance statement came and not ***** was applied to deductible Called them for refund and after run round they told me that wrongful charge would be refunded to me. In 1 to6 months. It look like shakedown to me in hope that some will stick. Please make everyone aware of this practice which is widespread in all Northside facilities Thank you

    Business Response

    Date: 10/03/2024

    Cisic 21460762:

    • he received 2 checks, ****** for $75 cashed on 03/27 and ***** for $400 cashed on 07/31

  • Initial Complaint

    Date:12/05/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 3, 2022, I had a medical procedure at Gwinnett Endoscopy Center. I was asked to pay $500.00 on the day of the procedure which I did. On July 14th, I received a bill for $700.00 which was paid as well. I contacted my insurance on November 3rd to discuss deductible status. It was during the call that I discovered my insurance paid Gwinnett Endoscopy Center the full amount of $1,200.00 for my June 3rd procedure. I called Gwinnett Endoscopy Center on November 3rd and was told a $700.00 check was issued on October 25th which was received. I was told by ***** that she will escalate my request for the remaining $500.00 refund. I called on December 1st and spoke with ********** who stated she will have a Team Lead to return my call. I called on December 2nd and spoke with a ***** who also indicated she will have a Team Lead to return my call. As of December 5th I have not received a callback. Gwinnett Endoscopy Center. They have had my $500.00 since June 3rd and refuses to return. Im demanding my funds be returned immediately. It was stated by one of the representatives that they wrote off my $500.00 credit as a recovery.

    Business Response

    Date: 10/03/2024

    ******* 18528451:

    • 6/3/22 - pt paid $500 - monies was moved to insurance credit but was reversed
    • 12/16/22 - it appears the credit card may have been refunded the $500 - we will need verify that Northside did credit the patient card
    • 9/27/22 - patient was refunded $700

    Customer Answer

    Date: 10/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

Gwinnett Endoscopy Ctr is NOT a BBB Accredited Business.

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