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Business Profile

Moving and Storage Companies

Southeast Professional Movers, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/27/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We decided to work with Southeast Professional Movers to transport our home belongings under false and misleading pretenses. Had we known that this company was fraudulent and lies to their customers, by providing false information to appeal to customers in order to secure their business, we would have NEVER worked with this company. We spoke to a sales associate by the name of ****** who told us everything we wanted to hear to secure our business. We had contacted numerous moving companies/ brokers, to compare services and prices, as you have to be VERY careful when working with interstate movers, since they always try to tack on extra mysterious fees and also are not straightforward with transport timing. We were blatantly lied to about almost every part of our agreement with Southeast Professional Movers, LLC. ****** told me and my partner numerous times, that the transport of our belongings would be NO more than 7 days time from pickup to drop off. We even confirmed inventory 2 days prior to the pickup with a customer service agent and all items were listed but when the movers showed up on the day of the move, there were missing inventory items and they were trying tack on additional charges. The real issue came to light when ******* Movers (the company who actually came to load our stuff) told us the transport could take up to 21 days and they could not confirm delivery in 7 days, which was the entire reason we did business with Southeast Professional Movers. Our stuff was held hostage for 19 days and then sold to another moving company for delivery since ******* Movers could not deliver. Southeast Professional Movers has deceptive business practices and I would never recommend working with them. Their support **** ****** was so unhelpful and never once offered any solution. We requested a refund for paying them OVER $700 and she would not help with any compensation and refused to let me speak with a manager. DO NOT WORK WITH THIS COMPANY - THEY ARE DECEPTIVE AND FRAUDULENT.

Southeast Professional Movers, LLC is NOT a BBB Accredited Business.

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