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Business Profile

Pizza

Domino’s Pizza

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sunday 11/17/24 I placed an order with dominos pizza online. Shortly after I received a phone call and the person I was speaking to identified themselves as *****(no last name given) GM. She informed me that part of my order was not available and if I wanted some thing in replace of that item or a refund, I chose a refund because the item was for someone else and they did not want a replacement. At that time, she stated that the money would be refunded to my account to which I agreed to have that done first asking if it could be put on a gift card. She said it could not. It is now a week later I have not received my refund and when calling back, I met with an attitude. She didnt even identify herself on the phone when I called. I requested the name and she just sat there silent and said yeah and I said her and she said speaking with a very, very unpleasant Tone, my interaction with her from the time I spoke with her until calling today has been nothing short of unpleasant and disrespectful as a customer. I do not feel comfortable ordering from this location because she is extremely rude and disrespectful and does not value her customers Im waiting for money that I spent that is owed to me to which she is playing games on the phone , and I do not appreciate this. This is something that should be reported to someone higher than her because it is uncalled for and I want a solution preferably my and also she needs disciplinary action. Order#**

Domino’s Pizza is NOT a BBB Accredited Business.

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