Complaints

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• Initial Complaint

  Date:10/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buyer Beware! We hired Woodward Property Group to repair and expand our deck in May 2021. From the time of completion, and paying a total of $15,000.00 in May 2021, over the following 12 months we repeatedly asked them to correct the issues on the window they installed, loose handrails they installed, and the fact that they stained/painted over dirt and sap without power washing the deck leaving multiple areas of bare or poorly sealed wood. Each of those items were clearly stated in their contract that they would do. For 12 months of not addressing the issues, I finally had to take them to court for Breach of Contract. I won the judgement for *** to pay for a real contractor to correct the issues that *** created. (Case 22-M-18549 ************************* of ******* of $2,402.) Finally, ******** court just told me that as of Oct 12, 2022, almost 70 days from court, since *** has not paid the judgement, I have take off work again, to come in and file another action against ***.

  

  Business Response

  Date: 10/17/2022

  The complaint contains a number of factual errors. We have already resolved this matter in court; therefore, we do not believe it has merit here. We wish to have this dismissed as it has already been addressed in court.

  Customer Answer

  Date: 10/23/2022

   
  Complaint: 18209236
  
  I am rejecting this response because:

  It is a fact proven in ***** that over ************************************************************************************** workmanship issues by *** crews.

  It is a fact, that because of that, the Judge ordered *** to pay the full amount of estimate for another contractor to correct all of ***'s errors, pressure wash, and restain entire deck. Which is in their own contract of work to be done.

  It is a fact that I just recieved a letter from the magistrate ***** that *** just paid the judgment for the other contractor. Case 22-M-18549 ************************* of *******

  My purpose of having this complaint remain in their file is even though ***'s contract and website says they want to "make you happy" and satisfied with their workmanship, and after 12 months of them not touching the issues they created on my deck, this is not the truth.

  "Buyer Beware". You may have to take them to ***** as I did.

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 11/07/2022

  As previously stated, this case was settled in court by the judges final order; i.e., settled.  That does not mean continue to attempt to tarnish the other partys reputation or slander their name.
  
  Again, Mr. ******** statements contain a number of factual errors and omission of facts; specifically, his contribution to the issue at hand. ****************** was unhappy with the fact that we were hired by his wife to do the job vs allowing him to do it.  Because of this, ****************** interfered with and interjected himself in the job and intentionally became a difficult customer,by speaking rudely and unprofessionally to our workers, nit-picking the job and working on the job which violated his warranty. He never mentions any of this in his complaint.
  

  Initially, we were hired to only replace the top boards of his deck (by his wife). We did not change the support board (frame). ***************** claims that we installed the bolts incorrectly on the support frame. This was incorrect as 1. We did not install the bolts as that was part of the original deck built by someone else. 2. The bolts were installed correctly,they were in backwards because of the way that the deck turned at the corner.  3. The bolts were not part of our scope. Both he and his other contractor were too lazy too look underneath the deck to see the bolts in place.

  
  Other pertinent facts include:
  1. He attempted to further work on the deck behind us which violated his warranty He never mentioned this in his complaint.
  2. His deck wood began to bleed sap. Although he violated his warranty, we agreed to replace the wood at no cost to him (parts and labor). He never mentioned this in his complaint.
  3. Woodward Property Group, The Building Supply House and the ************ had several meetings to rectify the problem and we all agreed that the wood was the issue due to nature (bleeding sap), not ***, ***************************, or YellaWood.  This took time He never mentions this in his complaint, but is quick to point out 12 months.
  4. He never attended one meeting; yet, he claimed in his Court Documents that he lost wages of over $5K.  The judge determined that was a lie and denied his false claim He never mentions this in his complaint.
  5. By the time we were able to determine the issue with the wood, receive a new shipment and replace the wood on his deck at not charge (although he had violated his warranty and were were not required to accommodate him), it was deep into fall and the wood still needed to cure before it could be stained. He never mentions this in his complaint.
  6. We informed ****************** that he would be first to get staining/painting done once the weather reached the recommended temperature of the stain manufacturer (you cant paint or stain in the cold). He continued to press the issue with continued emails when the temperatures were not at the temperature required to stain. He never mentions this in his complaint.
  7. After he continued to send back-to-back texts and emails about his deck getting stained in cold weather, we finally went out against or best judgement to stain his deck.  The deck was full of furniture, so we couldnt stain it. He never mentions any of this in his complaint.  

  Although the outdoor temperature, was still not ideal for staining or painting, he continued to push about us coming back out.  The next week we had a quick break where the temperature was projected to be in the ideal range. We attempted to accommodate him.  The deck didnt turn out right.  He blamed us for this and his mom being home not expecting us (she knew the guys from coming back and forth). He then told us not to return to his home. He never mentions this in his complaint.

  We offered to redo the deck and ****************** refused even though all of this was his fault for ******* vs waiting on ideal weather conditions.  He instead demanded that we pay a third party company to complete the work.  We refused that option and he took us to court with frivolous complaints and factual errors. All he won was the amount to finish the work, nothing more.- He never mentions this in his complaint.

  We have done everything in our power to accommodate *****************; including, but not limited to replacing his deck even when he was out of warranty. ****************** freely mentions 12 months, but leaves off all of the details of proper timelines, weather, replacement of the deck boards, etc.  He also references winning the suit, where he was only awarded the remaining amount of work after he asked us not to come back and we accepted. Lastly, he omits the trumped up frivolous lost wages charge that he wasnt awarded due the lies.   

  This case was nothing more than a money grab for ******************  From the beginning, he was not happy with us being there and he nit-picked the job in order to get a lower price and try to extort money from us in the end. Since that didnt work he is now set out to slander and tarnish our name thru every online medium that he can. What other reason is he here for. The case is settled and we should both move on; yet, he is still unsatisfied with the results. The final disposition of the case is permanent,unless he wants to appeal. Since there is nothing left for him to appeal the case is moot. This is personal vendetta for him and it has no place here.