Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ATL NI** is not responsive to our request to return our ** after they have failed to provide us with a status or completion of the requested work. We provideda list of all items upon dropping off the ** (travel time of 2 days from *******) on 2/20/2025. Estimates were supposed to be provided by **** for all items on list we provided (attached). In addition the House Service was to be completed along with the ******************** all while looking for any items that would be covered by extended warranty if needing repair since our warranty expires June 1, 2025. Some estimates were provided by **** email communications, since I had zero luck reaching anyone by phone 9 out of ten tries. I would always be promised a wrap up of the job and a return call, here we are past May 15th with no information. I requested for the **** ATL General Managers name, I have been ignored and never given a contact to help resolve this matter. One person informed me that they were out of the office for an extended time and it caused a back up of work in their shop. On 2 occasions I was informed that there was nothing wrong with an item on our list, when I knew for a fact that it was broken. I asked them to go back and re-inspected and only then did they validated it was broken. This causes us to have ZERO confidence that any of the inspections or service was actually completed, yet I am being expected to pay thousands. At this point I just want our ** returned. PLEASE have the ATL **** General Manager contact me to close out this horrible experience we have had. ******* sponsors will be contacted and they should be ashamed of plugging these NI** folks and deceiving other **rs.

• Initial Complaint

  Date:03/28/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 27, 2023 we dropped off our Entegra Accolade at National Indoor ** for some warranty work and a 360 camera to be installed. We were still waiting for pricing to come back from National Indoor ** and correspondence and phone calls were made with *********************************** and ***********************. We were given a price of $4599 to install the cameras with 18 hours to install the cameras. On December 4, 2023 we were provided the link to the camera system to purchase directly from tadibrothers. We purchased the equipment and it was sent directly to National Indoor ** with confirmation from *********************** via email they received the equipment on December 8, 2023. On January 3, 2024 **** called and spoke with *********************** to schedule pickup of our Entegra Accolade and were assured all items were complete and it was ready to pickup. *** told **** that all work would be complete and ready for pickup on Thursday January 4, 2024. On January 3, 2024 **** emailed the ATL Team 1 (who was the team completing the items) along with *********************** confirming pickup on Saturday January 6, 2024 at 10 am.On January 5, 2024 we drove to ******* and stayed in a hotel with our dog to arrive promptly at National Indoor ** on January 6, 2024 at 10 am to pick up our Accolade and drive back to *******. **** received a call Friday night from *********************** to say it was not ready. *********************** called again early Saturday morning to tell **** that they worked until 9:30 pm Friday night and that it was still not completed and hoped to have it completed Saturday by noon. After arriving Saturday on site around 10 am it is our belief that the camera installation did not start until Friday January 5, ********************************* what appeared to be the beginning stages of install. I was in our truck all day Saturday with our dog waiting for the Accolade to be completed. The ** did not come out of service until around 3 pm on Saturday. We had purchased the equipment and paid the bill and had no choice but to wait for completion. After bringing the ** out to us, we discovered the 360 cameras were non functional. After further review going through the ** there was cables intertwined and hanging down in the basement of the Accolade, both side cameras were not facing down and not level, there was saw dust in the basement and no holes were plugged, the front camera was not even screwed in (was only glued), 3 of the 4 cameras were not correctly sealed. At this point the ** needed to go back into service to get these items corrected. We were told to pull the ** to the side and technicians would meet us there to fix the items. I was no longer going to sit in my truck with the dog and sat in the Accolade while they worked on the cameras. I sat and listened to the lady technician tell another technician that the cameras were hooked directly to the battery and that was a huge no no. She was cussing up a storm about the installation and telling the other technician that they under bid the camera install job. She did not realize I was in the Accolade and then apologized to **** and I for cursing as she did not realize anyone was in the Accolade. I was not offended by the cursing but more offended that the job was not complete and we were misled by several people about the installation and their ability to do the installed correctly. We were told the Accolade was complete and ready to pick up and that was not true when we arrived. They were very aware we were driving from ******* to come pick it up. They had our Accolade for 5-6 weeks (4 weeks after the camera equipment was delivered to them) and the camera installation was not worked on until the day we were driving to pick it up. At this point we were never going to make it back to ******* and had to stay on site at National Indoor ** overnight and leave the next day to try to get home for work. We were overcharged for a camera install that their technicians were not able to complete properly.

  Business Response

  Date: 03/19/2024

  Hi,

   

  Complaint ******** appears to have been filed against ** in error.  We do not have employees named *********************************** or *********************** at the National Indoor RV Centers in ******, **.  Based on the customer being located in *******, my guess is that the complaint belongs to the National Indoor RV Centers in *******, **.

   

  Thanks,

  ****

   

  Business Response

  Date: 03/19/2024

  Hi,

   

  Complaint ******** appears to have been filed against ** in error.  We do not have employees named *********************************** or *********************** at the National Indoor RV Centers in ******, **.  Based on the customer being located in *******, my guess is that the complaint belongs to the National Indoor RV Centers in *******, **.

   

  Thanks,

  ****

   

  Customer Answer

  Date: 03/19/2024

  Sorry thought that was their corporate headquarters, it did take place in National Indoor RV Centers in *******, **. *****************************************************************************************

  Customer Answer

  Date: 03/28/2024

  I am rejecting this response because:   

  Sorry thought that was their corporate headquarters, it did take place in National Indoor RV Centers in *******, **. *****************************************************************************************