Complaints

This profile includes complaints for Medical Weight Loss by Healthogenics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Medical Weight Loss by Healthogenics

  911 Duluth Hwy, Suite C-1D Lawrenceville, GA 30043

• 

  Medical Weight Loss by Healthogenics

  911 Duluth Hwy STE D3 Lawrenceville, GA 30046

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon the recommendation of a physician and PA to lose abdominal fat, I went to Medical Weight Loss Healthogenics on **********************************. After an enthusiastic and encouraging speech, I signed up for the program. I intentionally explained my health condition to ***, but it seems it fell on deaf ears or she did not comprehend. I was charged $500 for documents, which according to *** "are very important" and paid $599 for "weight loss and Doctor Review". As soon I paid, *** gave me about five bottles and instructed me to take around 10 pills a day. I stopped after two days due to severe adverse effects. There was NO doctor review. Furthermore, she gave me approximately 25 pages ("documents") with nothing novel contained therein. (I made copies)The company's Patient's Bill of Rights states that "Clients have the right to be treated with dignity and respect at all times" and "Consultants shall always provide for the best interests of the patient" etc. This did not happen for me. I would like a refund of the outstanding amount I paid and am definitely not interested in pursuing the"maintenance" program. Thank you very much for your assistance. Note: my plan is different from those who receive compound ******* or similar medications for injections.

  Business Response

  Date: 10/11/2024

  We regret to hear that our
  program did not meet your expectations. Our goal is to provide the best natural
  weight loss programs that deliver sustainable results. We understand how
  challenging it can be to manage weight, and our team is dedicated to supporting
  you through any obstacles.
  
  However, it’s important to
  note that the effectiveness of any weight loss program depends on adherence to
  its guidelines, and ours is no exception. While we empathize with your
  situation and understand your disappointment, we must adhere to our company policy,
  which does not allow for a refund in this case.
  
  If you would like to
  discuss this matter further, our Client Relations Manager, Alison, is available
  to address your concerns. You can reach her directly at 470-208-3956.

  Customer Answer

  Date: 10/11/2024

   
  
  Complaint: 22407919
  
  
  
  I am rejecting this response because:

  $500 for "documents" and then give about 25 pages is tantamount to fraud. Telling a client to take about 10 pills (even Sherri said that was a lot) and then saying she should have consumed four protein flavored drinks on top of the 64 for seven consecutive days is unreal.

  I spoke with a consumer fraud person and will take other action if necessary.
  

  
  
  
  
  Sincerely,
  
  
  
  Martine Ford

  Business Response

  Date: 10/14/2024

  Dear Matine,
  Thank you for sharing your feedback regarding our weight loss program. We value your input and are committed to helping you achieve your health goals.
  We understand that you are dissatisfied with the results of the program. Upon reviewing your case, it appears there may have been some misunderstandings regarding the plan and its requirements. We apologize if the instructions were not clear and for any frustration this may have caused.
  To better support you, we would like to offer the following steps:
  Clarification Session: We can schedule a one-on-one session with one of our nutritionists to go over the program details and answer any questions you may have.
  Customized Adjustments: If there are specific aspects of the plan that you found challenging, we can work together to adjust the program to better fit your lifestyle and preferences.
  Ongoing Support: We will provide additional resources and support to ensure you feel confident and motivated throughout your journey.
  Your success is important to us, and we are here to assist you every step of the way. Please let us know a convenient time for the clarification session, or if there are any other ways we can assist you.
  Thank you for your understanding and cooperation.
  Best regards,
  Alison W.
  Client Relations Manager
  [email protected] / 470-208-3956

  Customer Answer

  Date: 10/15/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22407919, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Martine Ford

  Customer Answer

  Date: 11/08/2024

   
  Complaint: 22407919
  
  I am rejecting this response because:  I have not received any concrete offer other than more of the same. I asked for a college educated licensed dietician or nutritionalist, but have not received a reply so far.

  I would like a partial refund.

  
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 11/08/2024

  Hello *******,

  Our programs are developed and overseen by a physician and dietitian, both licensed, who collaborate to create effective nutritional weight loss programs tailored to various needs. Any documentation you received is proprietary information specific to our weight loss programs created by our licensed professionals.
  
  Our programs are designed to facilitate weekly weight loss, but adherence is crucial. This is why we require at least weekly weigh-ins with our specialists to provide appropriate guidance and support. We also provide ongoing support to assist our clients in sustaining their weight loss achievements, regardless of the specific program they are participating in.

  We strive to offer the best natural weight loss programs in our areas that provide the best sustainable weight loss results. We understand that it can be frustrating to feel like you cannot get your weight under control and our staff is trained to help you through your hang-ups to the best of our ability. That being said, any weight loss program cannot be effective unless it's guidelines are followed and ours is no different.Although we are empathetic and regret your disappointment, in keeping with our company policy, we are not able to comply with your request for refund. If you would like to speak with us further on this matter our Client Relations Manager (******) would be happy to address your concerns. She can be reached directly via email at *******************************************************************.

  Customer Answer

  Date: 11/09/2024

   
  Complaint: 22407919
  
  I am rejecting this response because:

  First of all, I diligently complied with ******** instructions. She herself said that I had not eaten much. Drinking four protein-flavored drinks on top of ****************************************************************

  Secondly, first being told that I would get a prescription medication and then finding out that this was not going to happen is just not right.

  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:08/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 1st, 2024 I contacted "Healthogenics" through their ad on "Groupon" to order weight loss medicine. After they charged my debit card $69.30 (on August 1st) they send me a code to receive my voucher. The code they sent didn't work. I wrote and told them. They said they had no record of my order. On August 2nd, 2024 they charged my debit card another $69.30. Once again I complained through email and they said they had no record of the order or the transaction. All the money has been taken out of my account. I would just like my money back, all of it totaling $138.60 in full with no further charges. Since I don't trust them I locked my debit account so they could no longer take money from it. This is causing me a great deal of trouble.

  Business Response

  Date: 08/06/2024

  We have attempted to resolve this concern internally. As stated by our Support Specialists, you have not placed an order with Healthogenics. Additionally, the pricing quoted does not match any of our promotion pricing through Groupon or the company's Shipping Cost through our web-store. We have requested proof of purchase of product(s) from our company to better assist, however, none has been provided as of yet.

• Initial Complaint

  Date:09/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 5 week weightloss program. I disclosed being allergic to wheat and needed a full gluten free program. Some of the product the allowed me to purchase from them had gluten in them against my knowledge. I became very ill the first week and brought it to their attention immediately. I put in fir a refund and cancellation which was basically put to the side. They kept charging my account even though I was not getting any services due to it making me sick. I had to seek medical care and was told the products were not good for me. After getting my cc company involved they ended up refunding me refuning me $ ****** and cancelling future payment but added in a renewal fee for July in the amount of ****** to beef up the product and services rendered calculation. I wasn't even on the program to renew it because it has made me very sick. I was actually awaiting a refund during that time. This program did not deliver as promised. It promised that if you follow the program you will lose up to 20 in 5 weeks. However the products made me worse, sent me to urgent care and I was only able to follow it for 1 week and was sick the whole time.

  Business Response

  Date: 09/07/2023

  Hello ***,

  After review of your account I have found that the renewal charges were applied to your account incorrectly.

  We have refunded this secondary charge for $299.00 to the card used in your original purchase.

  Your account overview & refund receipt are attached to our response.

  Please let me know if you require anything further.

  ~******************************* (Client Relations Manager)

  P/T/F: ************ -- Email: ***************************************

  Customer Answer

  Date: 09/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory concerning the $299.00 refund for the renewal fees.  Thank you for addressing this so quickly. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:07/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Weight *********** told me that they WOULD HELP ME AND FINANCE ME TO LOSE WEIGHT. The required $49.95 down payment paid before my appointment. And that this money would go toward my first months medication and treatment money back guarantee . Well I went to my first appointment and was told sorry no lender would accept me. Well nobody said anything about this was all pending on my credit approval or I would not have put any money down or gone in. I was trying to lose weight to improve my health. I am on disability and living off $914 a month. I just want my money back from this weight loss clinic at *********************************************** I spoke with *** and Cat at Heathogenics Weight *********** and I feel like I was scammed!

  Business Response

  Date: 07/31/2023

  ****,

  Our programs and financing options vary which is why it is necessary to do a consultation before joining the program, to review all available options. We understand that not everyone will be approved for a program and/or financing.

  The $49 fee for your consultation has been refunded.

  We are sorry that you were not able to join one of our programs and wish you the best in your weight loss journey.

  Best Regards,

  *******************************

  MDWLS- Client Relations Manager

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 28th 22 I signed for a 9 month plan. This program cost a total of $5,864.71. I have $1400 left. My coach was ***************************. I am a truck driver that runs 48 states it is impossible for me to come in every 1-2 weeks to get supplements. Sometimes it was impossible to stop at places like Sprouts and Trader Joes to get healthy food and to be able to prepare them. But Ive noticed that the latter months my coach was not checking up on me on phone and wasnt available when I was in town. I would like to cancel but *****************************, said that it was impossible. ***** states that because my first 30 days was not done perfectly and that I lost a total of 8-9lbs that I cannot have a cancellation. Looking at my notes and my meal plan paperwork (because I had to write down everything I ate) and the pictures of the scale of my weight; I lost a total of only 5 pounds within my first 30 days. I told her that coach sometimes subtracted 2-3lbs from what the scale said. ***** said thats normal. I do not think thats right! I am not happy with the service. If it was required to see me weekly/often I would have denied the offer. My unpredictable and hectic trucking schedule wouldnt allow this program to be successful.Based off of my trucking schedule I do not wake up or go to bed the same time. Driving time zones change and I start my day later or earlier than the last. I do not work a 9 to 5. I work a 14hr-day everyday. I cannot eat meals at the same time every day/week. Throughout the months as coach and client we should have came up with solutions together to figure out how we can successfully finish the program even with many obstacles in they way but I felt like I was given up on. ***** did offer to subtract $200 from the remaining balance.I want to CANCEL ALL of the remaining balance.Attached below is her agreeing that I started off a certain weight and 30 days later you can see the screenshot of the time and date and the number on the scale I only lost 5 pounds.

  Business Response

  Date: 02/13/2023

  *****,

  As we have discussed with you previously, we are only able to process a refund if a client meets the requirements of our Guarantee. Unfortunately, you did not meet those requirements & we do not provide refunds or cancellations outside of the Guarantee.

  Additionally, you have used all of the products & services you contracted with us for. Our guarantee only covers refunds where products & services have not been rendered & we are unable to discount the amount you owe.

  We strive to offer the best natural weight loss programs in our areas that provide the best sustainable weight loss results. We understand that it can be frustrating to feel like you cannot get your weight under control and our staff is trained to help our patients through hang-*** to the best of our ability. That being said, any weight loss program cannot be effective unless it's guidelines are followed and ours is no different.