We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wholesale Computers

Chartfast

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Computers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom It May ********* have been trying to get my medical records sent from my old provider Care Point Medical (****************/formerly **************** office) to my current provider ********************** (********************). They use Chartfast for patients to request medical records. My first attempt happened on January 28, 2022. I physically visited Care Point Medical to get the release. I signed the form and they supposedly sent the request. I waited about four months because I realize these requests can take considerable time. I called my current provider ********************** to see if they had received anything to which the response was no. I went back to Care Point in June and they showed me where the submission went through. From that point on I have been going back and forth with this company to get my records. I have recently relocated which is the sole reason for me requesting the records in the first place. I decided to go through Chartfast personally to request my records and that was sometime in June 2022. The request was still pending some 20 days later. I filled out the release form online. I then contacted them through email on July 22, 2022, about my request and *********************** responded that I needed a wet signature to complete the request. I tried reaching out to her again to see if I could do the signature and fax it in and no response from her. I called yesterday and spoke to a representative and was told to email customer support, which I did (and have been doing) and to give them the ** of the request, then one of the support reps emailed the staff to assist me and I still have not heard anything back. I need my records so that they can be given to my new doctor. This company has poor reviews from what I have read. My next step is to contact the state's commission board to file a complaint. Please assist me with this inquiry. Thank You,Kenner ******

Chartfast is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.