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Business Profile

Ammunition & Weapons

Mainstreet Guns & Range

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ammunition & Weapons.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im a former employee. I made three purchased of suppressors from Mainstreet Guns and Range and two are ready to be certified through them by the *** and one need to be updated in ************* database for me to purchase the tax stamp to finish up the process to get it completed but they keep delaying me for some reason and ******************* who is over management reached out and advised me that they would give me a call back in March when we both spoke and now its the being of May2023. This situation is easy and can be done over the phone which was provided to me by the ***. My photos and fingerprints as required are up to date so there are no excuses on my part. I notified Mainstreet Guns and range again April 21, 2023 and I spoke to the ** manager ******************* again and was told the same thing. I left the company back on December 1, 2022 and I have tried several attempts to get this resolved. Just want to retrieve my items I purchased. I provided proof of purchase of my tax stamp and screenshots of the stage its in now. Thank you guys in advance!

    Business Response

    Date: 05/17/2023

    We switched point of sale software back in February of 2022.  There were some layaways that had payments on them in the old point of sale software, that needed to be moved to the new point of sale software. The original suppressor paid on was a Yankee Hill, we have not been able to explain why that store credit was applied to a dead air suppressor and not to the Yankee Hill. The third suppressor cannot and will not be sent off to the *** division until it is completely paid off. Due to the pending criminal charges theft by conversion on ****************** there has been a delay in verifying payment on the suppressors. I was not aware of this compliant when I reached out to Shenandoah on May 11th to get him certified through *************, he was not able to successfully certify. Due to lack of access of a PC. I am happy to certify the two suppressors that are paid off at a schedule appointment time. 

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