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Business Profile

Online Retailer

Fiona Charm

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cannot make contact with this company to do a return orcexchange

  • Initial Complaint

    Date:10/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on oct 15th 2024 I ordered 2 daisy bras , I received them on oct 24th 2024 , they didn't fit so i reached out to them to let them know i wanted to exchange for a different size or for a complete refund they told me someone would contact me within 24 hours I waited and no response this was on oct 24 again on oct 26th I sent them another email and still no response I paid *****

  • Initial Complaint

    Date:07/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/6/24, I placed an order with Fiona Charm for a "Daisy ***** Their ad states that this bra is made for "senior women". I was charged $26.58, however, the bra did NOT fit. Although it was a 3XL, which is my size, it was made overseas and very small for my size. Their advertising also states "that there is no problem is making a return". I have sent them several emails REQUESTING A RETURN. I received a response that they are now offering me a 50% discount if I decide to keep the bra, and a 50% discount on another order. I stated to them that I WAS NOT INTERESTED IN ANY OF THEIR PRODUCTS, THAT I WAS NOT INTERESTED IN ANY OFFERS, AND I WANTED A FULL REFUND OF THE MONEY THAT I PAID THEM! Consequently, after my final email to them, I HAVE NOT HEARD A WORD FROM THEM. I feel they do not stand up to their refund policies and try to keep half of the customers' money! I am requesting a full refund of the purchase price. Thank you for your assistance in this matter. Also, they should state on their website, that their products are imported from *****. I thought I was purchasing from an **************** when I placed this order.

Fiona Charm is NOT a BBB Accredited Business.

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