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Business Profile

Online Retailer

LuxySense

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 3 bras from them, that are absolutely not the size I ordered. False advertisements. The company states - have return polices, are nowhere to be found. No ph for ***************** The items come actually from ***** or someplace else for very tiny people, which is not disclosed on the immediate website, its hidden someplace, so it cannot be found easily. If I had known that I would have never ordered from them, Wish to have my money back, but no way to contact them.

  • Initial Complaint

    Date:07/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 4 bras from them. The bras are not the size I ordered and do not fit.There is no way to get a refund and no phone number for customer service. They say they have a refund policy, but no way to.choose it.I want to return these and get a refund.

  • Initial Complaint

    Date:07/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 24, 2024, I placed an order #*****-27045 (2 - bra's) through this business Luxy Sense. Yesterday, I received a message that my items were delivered. I went outside to the front of my house I do have a basket for deliveries there wasn't anything then I went to my mailbox I thought maybe the items were placed in the mailbox and still nothing. The email that I received indicating about my delivery I replied indicating that I had received an email regarding my delivery, but there wasn't anything delivered. I did receive a response from Ms. *** indicating that it had been delivered the email had a picture of a house. I replied back to Ms. *** letting her know the picture she sent in the email is not my address and/or residence at this point time since cannot be delivered to correct address. I am requesting a full refund of $37.94

  • Initial Complaint

    Date:06/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two bras supposedly designed by an elderly lady. They arrived from *****. Substandard quality and not the specific size I ordered. I ordered 38 DD but instead received a wild card size 5XL. Contacted company who offered 50% refund. I expect all my money back. I need a prepaid label to return bras This is merely another scam they have perpetrated on the elderly

  • Initial Complaint

    Date:06/24/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 5 bras,tried to return them, they are too small and cheaply made,luxySense want to give me half of my money back, and I keep it these too small cheaply made bras,and i find someone to give them to, Is their suggestion,this company appears to be a fraud

LuxySense is NOT a BBB Accredited Business.

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