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Business Profile

Plumber

Bynum & Sons Plumbing, Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Bynum & Sons Plumbing, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Bynum & Sons Plumbing, Inc. has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Curlisha C

      Date: 12/13/2023

      Through ******************************* I was recommended this company to install my water heater. A year later, for a separate issue, a plumber informed us that the water heater install was "borderline criminal". It was installed without replacing an old taped vent pipe, causing a slow leak of carbon monoxide into the home. Contacting the company was useless. Customer Service is lacking. Without even hearing my full concern, they began running defense. Even asking to be transferred to someone else, full defense and no accountability. However , they did inform me I was overdue for a follow up inspection. They assisted me in scheduling it and it failed. The company sent out a man who had pictures that, although he failed to replace the vent pipe, the tape was connected when he installed it. Which he had to have been careful, because it was literally dangling from the wall with no connection to any other portion of the ventilation system.He also touted that he informed us at the time what else needed to occur in the home. This bothers me because, I'd definitely remember if someone had a conversation regarding a carbon monoxide leak that could've proven fatal. I asked for documentation, because surely any company who noticed such a hazard that could pose risks (and jeopardize their business) would've documented it. There was no documentation. Do you want to know why? There was none. The conversation was never had. The company came out post inspection to 'CYA'; with no intention on fixing anything.If you're reading this being rerouted from ********** just know these contractors do the bare minimum. They are trying to schedule as many homes, without put in quality work. I wouldn't recommend them to anyone, it could cost you your family.

    Bynum & Sons Plumbing, Inc. is NOT a BBB Accredited Business.

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