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Business Profile

Title Loans

Auto Cash of Georgia
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Auto Cash of Georgia's headquarters and its corporate-owned locations. To view all corporate locations, see

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Auto Cash of Georgia has 6 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 1st, 2024- I took an emergency loan with Auto Cash of Coal Mountain for $4000 - I was told that for the first month the interest rate would be charged upfront, I could pay off within a day and I would owe all the fees- I understood. I came in on 05-31-2024 with a $1000 payment and was left with a balance of $3482.75- I understood. My next due date was on Sunday, June 30th- I would owe 11.5% of loan balance at a minimum, in this case $400.52. I called Friday morning June 28th and explained that I had a payment due on Sunday the 30th (which they happen to be closed), I was headed out of state for my son's baseball tournament, and that I would like to pay in person to receive my receipt in hand. I spoke to a man named ******, he was very friendly and explained that it would be no problem at all since they were closed on my due date and he understood I preferred a receipt in hand. He stated he would notate my account that I would be in on Monday, July 1st NOT once did he mention that any additional payment I made besides the $400.52 would be applied to new interest added to my account. Turns out, it was bait and switch. I came in with $1000 in cash as promised and the very rude, condescending, aggressive man behind the counter took $801.04 towards interest and only $198.96 towards principal- in 31 days, I was charged 23% of borrowed amount, my contract states 11.5%. This man stated there is no such thing as a day extension even if they are not open on my due date to take a payment. I was upset since I had planned to payoff the loan, days after- he would not allow me to speak to anyone else, wouldn't give me any kind of contact information, refused to give me a copy of my terms and conditions, and then threated with calling the police if I didn't leave. I was given a receipt that shows my next projected due date in August 29, 2024- which is essentially untrue, yet they refuse to explain the updated terms that the one day extension caused me.

      Business Response

      Date: 07/03/2024

      Requested documents have been sent to this customer. We have contacted her by phone & resolved the complaint, mutually.

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