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Business Profile

Used Car Dealers

ATL Auto Brokers LLC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    previously filed a complaint a year ago, I bought a 2016 Sedona van from Atlanta auto sales in *******, **; Which turned out to be a lemon. I called about a white van that they had but, when I arrive to look at it, the salesman told me he just sold it. He showed me the ***************************************** yesterday. I asked him if the service **** checked it out. Is it good? He replied yes, we checked it out.Everything's fine with it, of course he lied. Evidently, this car had engine problems. That's why the people traded it in and this company did not thoroughly check it out. Instead, they pushed it off on me. This vehicle went out about six months later and has been down ever since. Before going completely out, I took it to Calivan *** on ********************* and paid for a diagnostic on it. The results was it needs an engine and it will cost $12,329.71 dollars. I paid ****** for the car. 1 didn't buy a warranty when purchased.I'm still paying my Navy **************** monthly on this loan for a car l cannot drive. Upon further investigation on this particular vehicle, I find that it's unsafe and has caused accidents. At this point, even if the engine is replaced it is uncertain if it will last because of its mechanical problems. I want the business to replace the engine or the vehicle for the same value. Any help would be great. I have a previous claim with you all on this vehicle and dealership. They are very unethical!

ATL Auto Brokers LLC. is NOT a BBB Accredited Business.

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