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Business Profile

Auto Services

Damascus Auto Repairs, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

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  • Initial Complaint

    Date:05/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had taken my vehicle to Damascus Auto repairs to have a transmission rebuilt in late February 2025. The vehicle was suppose to be ready in a week. When I went to pick up my vehicle , I got the run around. It wasn't even repaired so we had to wait hours until ******* the mechanic said it would be ready. When he was done completing the repair I paid him in full and left. As soon as I got in the vehicle and got to the stop sign, I could tell the vehicle was doing the same thing I initially brought it in for. ******* informed me to drive the vehicle for 80 miles and it should reset and everything would be fine. I made it back home 120 miles away and my vehicle ended up cutting off in the middle of the road. I immediately called him and he said he would get It towed back. I waited two weeks later when he kept telling me daily he was coming to pick up and ended up having to pay $200 of the towing cost after I paid $400 to get it there. Every since then weekly he will not answer the phone or when he does he says it will be ready the following week then he goes missing. I went on 5/7/2025 to pick up my vehicle after he said it would be ready. He was not at the shop and since then has been avoiding me . The shop owner ****** contacted me and said the vehicle is not fixed and not safe to drive and wont down shift in gears which was the original issue when I brought it in. He has been paid in full and my vehicle is not fixed and sitting at their shop. At this point I want my vehicle and a refund

  • Initial Complaint

    Date:04/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    About two weeks ago I approached Mr. ******* about rebuilding my 12 ***** Malibu transmission which he agreed to under the amount of $600. I then pay this gentleman and left my transmission with him in good hopes he do as he says. Ive the course of a weeks this guy has been ignoring my call and text on the update of my transmission. One he called me back complaining that he was working on it and that he was at the *** and not to call him back and h*** call me. Week two has passed and still not call nor text on update. I then proceeded to call the guy and and told him my situation on the guys that holding my car in his shed and that the guy needed it soon; so I was trying to figure out when I can come and retrieve my transmission. He texted me after I called him two that ago come on Thursday. Thursday which was yesterday I payed a guy to take me to retrieve my transmission and arrived there around 11am and the shop was closed. I called him and he sent me straight to voicemail. Called me back just to hang up. I started to text him and he calls me again. Saying I wasnt expecting you to arrive this early, and that h*** have my transmission delivered to me that day. That he just needed my address. I sent him my address and he said he got it; though it. Now it the next day and my transmission wasnt delivered as promised. I believe this man has scammed me out of $600 and of my transmission and has no plans on giving me back my transmission. And Ill like my property back please

Damascus Auto Repairs, LLC is NOT a BBB Accredited Business.

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