Complaints

This profile includes complaints for Peachy Post Op and Sculpting's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Peachy Post Op and Sculpting

  Lithonia, GA 30058-4639

• 

  Peachy Post Op and Sculpting

  Atlanta, GA 30324

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to **** in January about a surgery that was set to occur on 4/18/2025. Due to losing my job and backing out of the full mommy make over I reached out to her to see if I can get a refund. Mind you at this point she had only sent me a list of 4 items to buy. No help was given or no daily conversations. I politely asked if I could get a refund when I reached out to cancel on feb 12, response was she doesnt do refunds. 2 months in advance I reached out with enough time for her to find someone to fill the spots. Shes a scammer and honestly in typical ***** behavior she ripped me off. I dont want anything in return she can keep the $500 I gave her for a list of 4 items. I suggest everyone to do their research and run from this lady

• Initial Complaint

  Date:04/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/6/24, I purchased a package from Peachy Post Op and Sculpting for 10, 1 hour body sculpting treatments & 3 pack postop treatments totaling $1200. My first appointment was scheduled on 1/9/24 at 11:10 am, I arrived at my scheduled time for the service, a 45-minute drive from my home. While waiting, I received a text from ***, the consultant. She asked me to reschedule because she was cramping, despite the fact that I was already there. I agreed to come back at 3:00 pm. When I came back, I explained to *** that my schedule was very challenging as a business owner and I didnt have the ability to switch my schedule around at the last minute. My next few treatments, I was constantly dealing with *** either being late or changing the appointment time last minute. Finally, I showed up on 2/28/24 for treatment but *** was a no show. The receptionist explained that she had not heard from her and she did not show up for her previous appointment either. After the missed appointment, I never received a phone call, message or text from *** with any explanation. Then at my next pre-scheduled appointment, 3/6/24, I arrived on time and waited 20 minutes. The receptionist tried contacting *** but was unsuccessful reaching her so I left. Again, I was never contacted with any explanation as to why she did not show up for the appointment. It was so frustrating because the consultant was not showing up to provide the services I had purchased, I only received six of the thirteen treatments I paid for. The sad part is I am not the only one who has had this experience, I had other customers approach me and share that they too were having the same issues. This has been a horrible experience, do not purchase a package in advance, as you will be at her mercy and experience unprofessional and inconsistent service.

  Business Response

  Date: 04/22/2024

  Dear BBB,
  I hope this message finds you well. I wanted to address a recent concern brought to my attention by a valued customer. I recently became aware of a complaint from a customer who is upset about losing two appointments due to being a no-call, no-show client, which goes against our company policy. This client has received a total of 24 treatments with our business and had not expressed any dissatisfaction until she was unable to redeem appointments and failed to book the remaining two sessions prior to her package expiration on April 5th. This was due to her own failure to pre-book on our self-booking system, despite our in-spa appointment setting and staff assistance being available. On January 19th, I did attempted to cancel our appointment same day with the client due to a medical emergency caused by an ovarian cyst rupture. Despite my efforts to communicate being unwell to her, the client insisted on being seen that day, which I managed to arrange before seeking medical attention myself. Unfortunately, the client showed no empathy or concern during this time and has chosen this one event of me rescheduling her as a negative narrative for my brand. The event happened in January and she did not bring it up until she failed to show 3/27 despite receiving a confirmation text and email the day before, as well as me personally reaching out the same day to assure shed be in attendance. I never received an answer and waited 15 mins past appointment time before leaving to see serve another client. Subsequently, the client rescheduled multiple times, which I accommodated, but then became a no-call, no-show on multiple occasions. Our cancellation policy dictates that sessions are forfeited from the package in such cases. I personally reached out to the client to discuss any issues she may have been facing, but received backlash without a solution. I also made a final attempt to inform her that her package was expiring and to schedule correctly, as she refused to use the self-booking system, but received no response. I am committed to being accommodating and flexible with my clients, as I understand that unforeseen circumstances may arise. However, I find the information provided by the client to tarnish my business and brand to be not only incorrect, but also unethical. She has already received 80% of her package, which involved full hands-on services, and now wishes to refund for services already completed. It is worth noting that the client has never reached out or spoken to me directly about the issue, despite having both my business and personal number. The only communication received was an intoxicated text at 2am on March 30th, which was disrespectful in nature. I maintain meticulous records of all text messages, receipts, and appointments to refute any false complaints made by clients.