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Business Profile

Cleaning Supplies Sales

Rainbow Vacuums

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Supplies Sales.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Return of product, remove charges. Hello, this company has deceived my mother who is elderly and has no income with the exception of her a small SS disability payment. This company tricked my mom into getting their product making her believe she would not have to buy anything in the long run. These sales practices on seniors is a shame. The total amount for this vaccum is $3275 and she has already paid about $1800 (most interest rates) still owing $2685. Please note my mother is unable to make these decisions and I am not certain how they were able to approve her and give her a vaccum when she does not even have a rug in her home to use it. I would like to return this vaccum and have any further charges on this removed from her account. These sales practices are very deceptive and they target those who do not truly understand these are pyramid schemes and what they are getting into. It has been a very long time and unfortunately, I was unaware of this to stop it immediately. Please contact me to resolve this. My mother barely has funds to live and you all are taking a large percentage of it.

  • Initial Complaint

    Date:04/12/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to work with this company for several months for them to rectify an issue that is caused by their employee. They refuse to try to rectify the issues policing my email below that I sent to the corporate office. I still have been met with no resolution after months trying to fix this issue fix this issue. I have the owner on recording recognizing that this is a company fault issue but she still refuses to rectify the problem. I was sold an item from her company from her employee under false pretenses She herself fired an employee as he has done that to several of their customers who now all have issues. she recognizes the fault of her employee even states that she's taking him to court herself But yet does not see that her company is responsible for his false information that he gave to customers. false information to gain her company business and revenue . I have tried all I can for months now with this company now I am taking it to the corporate level and legal action as it effected my personal life credit score in the middle of trying to purchase a home. See email below sent to their corporate office Phone: **************. FAIR WARNING RUN DO NOT WORK NOR PURCHASE ANYTHING FROM THIS COMPANY!!!!! RAINBOW IS A SCAM!!!! THEY ALSO FUNCTION UNDER REXAIR LLC. DO RESEARCH I DIDNT NOW I DID THEY HAVE HORRIBLE RECORDS OF THESE SCAMS.I am writing an email today to ask your company to rectify an issue that is no fault of the consumer. There are illegal activities and fraudulent activities happening at the location provided below. Multiple consumers are being manipulated and fraudulently pressured into purchasing the rainbow vacuum under false pretenses by a representative who is hired by this company location again listed below. I have four months been trying to work with the company to rectify the issue as I am the consumer. The company owner **** refuses to have a professional conversation without getting emotionally elevated. On recorded phone call **** has admitted that she is aware that she had an employee who was selling these rainbow vacuums under false information, And I was one of the victims of that. **** the owner recognizes that I was a victim and understands that **** even asked me if I would go to court to testify against her employee. As a consumer it is not my problem nor my issue to be involved at that level. But as a consumer it is up to the company and their legal responsibility to rectify the issue if they hire somebody with their company who falsified information. I legally am not responsible for any contracts that was created under false pretenses. **** is aware that I was never given any contract information **** is aware that there was no information given to me as well as other consumers who've also dealt with this particular employee. I have text messages and recorded calls to support all my evidence to move forward. Right after receiving the rainbow demonstration in purchasing the vacuum, I had spinal surgery. **** is aware that this rainbow vacuum has been in the box and has only been used as a demo. I am not legally obligated to abide by a contract that was sold under false pretenses and that I would like them to rectify the issue cancel the contract And I am willing to even return the rainbow vacuum in its brand-new form. As I stayed again, I had spinal surgery and have never been able to use the vacuum. Now I'm getting harassment calls from their contract company who don't even go by the **************** laws in order to collect a debt when this company calls, they are almost like thugs and gangsters the way they speak to you is unprofessional. However, it makes sense since **** the owner doesn't speak professionally as well, I also have those calls recorded. I will not be submitting all my evidence in this email because I may need to take legal action against this company. I will submit one phone call recording just to show that I do have these records. The owner ********************* she is aware of the consumer rights and recognizes her fault as the company owner . however again refuses to rectify the issue. here is the email below that I sent to corporate office I also have text messages to also support my information as well as recorded calls. I am asking rainbow to rectify their issue with an employee that they chose to hire who is out here selling rainbows and getting people under false pretense contracts. No information was given to us after purchase. This representative was going as far as to pay people's down payments in their first month's payment just to get them to buy these vacuums. As I stated I have **** the owner on recorded stating she is aware that he was lying to us the consumer and that she herself is taking him to court, Yet the burden still falls on the consumer????I ask that this company cancel the contract submit records to all three creditors to fix my credit score as it is dropped tremendously since this issue has occurred. I also asked the company to counsel any preexisting contracts. and I am willing to return the vacuum as I stated I've never used it.I am writing an email today to ask your company to rectify an issue that is no fault of the consumer. There are illegal activities and fraudulent activities happening at the location provided below. Multiple consumers are being manipulated and fraudulently pressured into purchasing the rainbow vacuum under false pretenses by a representative who is hired by this company location again listed below. I have four months been trying to work with the company to rectify the issue as I am the consumer. The company owner **** refuses to have a professional conversation without getting emotionally elevated. On recorded phone call **** has admitted that she is aware that she had an employee who was selling these rainbow vacuums under false information, And I was one of the victims of that. **** the owner recognizes that I was a victim and understands that **** even asked me if I would go to court to testify against her employee. As a consumer it is not my problem nor my issue to be involved at that level. But as a consumer it is up to the company and their legal responsibility to rectify the issue if they hire somebody with their company who falsified information. I legally am not responsible for any contracts that was created under false pretenses. **** is aware that I was never given any contract information **** is aware that there was no information given to me as well as other consumers who've also dealt with this particular employee. I have text messages and recorded calls to support all my evidence to move forward. Right after receiving the rainbow demonstration in purchasing the vacuum, I had spinal surgery. **** is aware that this rainbow vacuum has been in the box and has only been used as a demo. I am not legally obligated to abide by a contract that was sold under false pretenses and that I would like them to rectify the issue cancel the contract And I am willing to even return the rainbow vacuum in its brand-new form. As I stayed again, I had spinal surgery and have never been able to use the vacuum. Now I'm getting harassment calls from their contract company who don't even go by the **************** laws in order to collect a debt when this company calls, they are almost like thugs and gangsters the way they speak to you is unprofessional. However, it makes sense since **** the owner doesn't speak professionally as well, I also have those calls recorded. I will not be submitting all my evidence in this email because I may need to take legal action against this company. I will submit one phone call recording just to show that I do have these records. I wish I could upload the recording of the owner *********************.

  • Initial Complaint

    Date:03/02/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I finished my demo program within 2 weeks of the agreement. They promised to refund my money and yo pay off my machine. I have made 8 payments now. The ********** store will not return my calls, the owner **** has read my messages but hasn't returned my call. I have contacted *********** whom it's financed through and they said this company never contacted them to pay the loan off. I forward them the emails and text messages from the company. I still haven't gotten my refund. They owe me over $1,000.00 now and they are still drafting monthly payments from my account

  • Initial Complaint

    Date:11/21/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The salesman never told us that we only had 30 days to return the vacuum for a refund. In fact he repeatedly told us that if we had any issues and wanted to return the vacuum we could. We contacted the company right around 30 days after we signed the contract and they said that it was too late and we could not return the vacuum. We are a young couple who just purchased our first home and can barely pay our bills and there is no way we can afford to take on these payments. We should have realized we were dealing with ****** when everyone who we tried to get to see the demonstration refused and told us to get out of the deal immediately. We feel the salesman took advantage of a young couple's naivete. We just want to return the vacuum for a full refund.

  • Initial Complaint

    Date:11/11/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a demo at our house 11-7-2022 and paid 108 dollars down payment After review of the product and how it does not function well enough for the **** dollar price tag tried calling multiple times and visited the newsorf location twice to return it.We then emailed corporate and got sent to local office but still no response yet to return the product within grace ********* want our money back and out of the payment plan Thank you for your time and help with this matter

  • Initial Complaint

    Date:07/24/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have funny looking purse and wealth. They attied in ************* . ***** ***** way too.

Rainbow Vacuums is NOT a BBB Accredited Business.

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