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Business Profile

Heating and Air Conditioning

One Hour Heating & Air of Atlanta

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Driving down Loganville hwy when a driver decided to make a U turn in the middle of the road nearly causing a crash with my children in the car. The driver tried to flee, but I was able to get his tag. The Manager ******* was unhelpful and unprofessional and showed no regard for human life. TAG No. CQP2504

  • Initial Complaint

    Date:05/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company installed a new HVAC system in June 2022, we purchased the house in March 2023. The refrigerant has been leaking due to an issue with a part coming loose according to the named company after visiting today. Despite their website claim that they guarantee their work for 2 years, they want to charge to repair the leak on a system that was installed less than a year ago. We called another company and they confirmed that the issue was due to a bad install. They fixed the leak and we would like to be reimbursed for the $1000 that their faulty workmanship cost **.

    Business Response

    Date: 06/07/2023

    We did not install a unit for this customer. She purchased a home that was done for someone else. We would have been happy to make a repair with some sort of concession, but since this customer never paid ** for anything, we cant honor any refund. Our warranty goes to the customer that purchases the unit from **. So does the warranty from the manufacturer. The manufacturers warranty is also given to the person that purchased the unit. Since this person didnt not purchase the unit from **, she does not have a warranty with **. Again, we would have been happy to repair with some concession, but cant pay for work that someone else did for a unit the customer did not purchase from us. 

One Hour Heating & Air of Atlanta is NOT a BBB Accredited Business.

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