Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/28/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I checked my cc balance and my money has not been refunded for the order i placed that was not delivered.Please fix this and make sure my card is refunded ASAP,Its getting ridiculous and i will contact the BBBif im not refunded soon.----- Original Message -----From: "******** at Sportaid" <*********************************>To: "***********************************" <**************>Sent: Friday, April 21, 2023 5:03:42 PM Subject: Re: order Hello,I called Roho and they do not work on Friday Due to the reason they gave me, they will ship out on Monday. Every mfg. is different, and I do not have any control over this. Do you want to cancel this order?Kat TEAM SPORTAID WWW.SPORTAID.COM WWW.FACEBOOK.COM/TEAM.SPORTAID ************ ************** INTERNATIONAL ************ It's Not What You Push, It's What Pushes You!CONFIDENTIALITY NOTICE: This e-mail is intended for the use of the individual or entity to whom it's addressed and may contain information.that is privileged, confidential, and exempt from disclosure under a applicable law. If you have received this communication in error, please do not distribute.---------- Original Message -----------From: *********************************** <**************>To: ******** at Sportaid <*********************************>Sent: Fri, 21 Apr 2023 12:43:51 ***** (EDT)Subject: Re: order > Thanks for the reply,> Did you confirm the order as shipped today? If so please inform me of the > tracking info for the order.> Its been awhile and i dont want to have to dispute the charge as > unfulfilled.>> Thank you,>> ----- Original Message -----> From: "******** at Sportaid" <*********************************>> To: "***********************************" <**************>You have received this notification because you requested information from Sportaid.com.Dear *********************************,Thank you for your order. Please print and keep this order confirmation. You should reference the order ID number in any correspondence with Sportaid.INVOICE Date: 04-12-2023 09:48 Order id: #****** Order status: Queued Payment method:Credit Card (manual processing)Delivery method:StandardSportaid ************************************************************************************************** Toll Free ( *********** ): ************** International: 1-************ Fax: ************** Email: ******************************* Email:************** First name:****** Last name:********** Billing address Shipping address First name:****** Last name:********** Address:********************************************************************************************************************************* Zip/Postal code:41472 Phone:********** Fax: First name:****** Last name:********** Address:********************************************************************************************************************************* Zip/Postal code:41472 Phone:********** Fax:Products ordered Stock#ProductItem priceQtyTotal RO-1R810ICROHO High Profile Heavy Duty / Incontinent Wheelchair Cushion Cover Chosen Options:High Profile Cushion Incontinent Covers:RO-1R810IC 15 x 18 x 4 $65.00 1$65.00 Subtotal:$65.00 Shipping cost:$9.99 Total:$74.99 Thank you for shopping at Sportaid.com! If you enjoyed your experience please tell a friend and be sure and take advantage of our gift certificates. Thanks again and we look forward to serving you again soon!Thank you for using our shopping system Sportaid Phone: ************** Fax: ************** URL: www.sportaid.com
Business Response
Date: 04/28/2023
The credit for this purchase was processed yesterday (April 27). It can take a couple of days to process and show up on your statement. Please keep an eye out for it and if it does not show up by next Wednesday, (May 3), give us a call to check on it for you.
Thank you
*********************
Customer Answer
Date: 04/28/2023
I have still not been reimbursed for my order that was not delivered.
IJUST CHECKED MY CARD BALANCE AND THERE IS NO REIMBURSEMENT ON IT
Business Response
Date: 05/08/2023
************************ - your credit card was credited $74.99 on April 25. It should have shown up on your statement by now. I do not know what else I can do. Please continue to check your account for the credit. Thank you.
Customer Answer
Date: 05/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************
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