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Business Profile

Medical Consultants

Medical Delinquency Management, INC.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent this business the attached certified letter on may 16, 2024 vigorously disputing charges. This business purposely did NOT claim certified letter from the post office.( See the attached returned certified letter). They have provided ONLY P.O. BOX address.

    Business Response

    Date: 08/15/2024

    We did respond to this patient, He faxed us a letter in May 2024 which we pulled the account and sent back to Academy Orthopedics to review on their end. We have NOT sent another letter or made a call to him since that day until this week when he stated we never claimed the certified mail he sent. We never got a notice in our P.O. Box and I did file an inquiry to the *********** about it. I called the patient and left him a message stating the same thing, I have not heard back from the *********** but I left a message with the patient we are not currently working this account and we are awaiting a call from the *********** as to why we never got a notice in our box stating we had certified mail to pick up. Without a notice we have no idea there is a certified mail. We did receive his faxes and pulled the account from our system due to the dispute back in May, He may contact the doctors office if he has any other concerns about the bill due to their office as we are NOT pursuing it. which was on the message left on his voicemail

Medical Delinquency Management, INC. is NOT a BBB Accredited Business.

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