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Business Profile

Pizza

Marco's Pizza

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:02/28/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called in an order and the total was $43 and I told them I had a $50 cash to pay and they didnt say anything until order was ready to be picked up. ****** was extremely rude and said that they dont take bills larger than $50s however that was not posted anywhere in the restaurant and she said the owner took it down. ****** referred me to go Nextdoor to get change from Kroger which was not an option since I had children in the car waiting for food. When we werent going anywhere (kind of like ******* career) we decided to leave the restaurant and upon leaving the other employee ***** decided he wanted to make a cat hissing noise and didnt think I heard it. I called back up there and spoke with ****** again and she hung up on me after I questioned her competency to even answer the phones correctly and what their procedures were as she continuously struggled to speak like she had a 2nd grade education and couldnt use her big girl words. I then spoke with the manager ****** who apologized and reitereted the policy and said he would bring it up to his supervisor to have it added back into the restaurant to avoid situations like that in the future and was going to work with training his team. Horrible experience and to expect someone to go get change for ur establishment is not acceptable, if u cant manage counting a register to know if u have change or not then u probably cant count how many toppings go on a pizza. ******* qualifications might be better used at the unemployment office. Horrible experience and nothing was done to rectify the situation. I left out of there upset and with no food for the hungry kids.

Marco's Pizza is NOT a BBB Accredited Business.

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