Reviews

Review Details

• Review fromYamil L

  Date: 07/11/2023

  1 star
  This is by far the worst HOA company I have seen, witnessed, or had the unfortunate experience of being involved with. Standards are not enforced, whether by the homeowners or the company itself to upkeep the neighborhood. Residents pay $600 annually (higher than many others in the surrounding area), and see absolutely nothing come from it. A single pool (which was closed for some time by the ***************** for sanitation issues), and that's it. No parks, trails, or any other amenities to be offered. *** would issue letters about lawns being left uncut or not treated for weeds, yet the grass managed by them looked just as unkempt. Communication is nonexistent unless you owe them money. Yet, when I inquired about my final dues to ensure I wouldn't overpay them, I received no response. I would go as far as have an investigation into their management of finances because I can't fathom how there is no improvement in the neighborhood, but ultimately it is not my issue any longer as I have happily sold my home and moved out of state.

• Review fromMel S

  Date: 03/16/2023

  1 star

  Mel S

  Date: 03/16/2023

  I am completely disappointed in the service from GCM. In my experience, their impact to my community has been largely negative. Over the past year alone, there has been a significant increase in HOA fees without any corresponding benefits to the community.I believe that it is important for community management groups to prioritize the needs of the community and strive for transparency, and open communication with the residence. Unfortunately, this has not been my experience with this group, and I cannot recommend them to new or existing communities.Just take a look at the difference between GCMs modern website and the actual customer portal. While their website has a sleek and modern design, the customer portal appears outdated and lacks modern payment options. As a customer (not by choice), I believe it is important to have a seamless and user-friendly interface and unfortunately, this doesnt seem to be priority from GCM. It raises the question about the true values and priorities of the company.I urge GCM to work towards improving their service to better serve the community and create a more positive experience for residence.
  

  Georgia Community Management, Inc.

  Date: 03/17/2023

  Based upon the limited amount of information provided, I cannot identify or confirm the community to speak to these specific concerns. Regardless, it's important to know that management company of a community is a vendor of the *** and does not have any authority to approve repairs, raise assessments or make improvements unless it is authorized by the ***** of ********** Assessments do adjust each year based upon the requirements outlined in the annual budget. If the overhead to run the community increases (and it has across most communities), the ***** is left with no option but to approve a budget that accounts for these increases, meaning assessments would need to adjust to accommodate (assessments are the only source of income for an ***, a not for profit business). If there are specific areas of concern in your community, I would encourage you to locate your manager and email them directly for an update.Our goal is to provide our owners with all information about their community easily. Our website does link to an *** software package that will accept online payments that interface directly with the bank for instant payment application. We accept echeck, credit card payments, BillPay and old fashion mailed payments to try to be accommodating for our clients. Once more advance payment options become available in our industry, we will work to be able to provide it for our clients.