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Business Profile

Travel Club

Diamond Ultimate Events & Travel

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a seat on the Ultimate Party Bus to go to the Essence Festival for $150.00. The bus was scheduled to leave on July 6th at 12AM. July 5th I received an e-mail from ***************************** that she could not get enough people on the bus to cover the expense of the bus, and therefore she had to cancel the bus. She promised a full refund within 5-7 business day. Now it is 8/5/2024 a full month later, and I have yet to received a refund. ******* has now stopped responding to my e-mails. This is completely unacceptable, and her business needs to be reported for Fraud as I had two other friends that the same thing happened too. Your help in this matter would be appreciated.

Diamond Ultimate Events & Travel is NOT a BBB Accredited Business.

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