Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  John C******** drove heavy work truck on my front yard to side of my back yard by fence to get to palm tree. Heavy truck tire imprint marks were left in the soil and damaged underneath sprinkler system parts in my yard. He even cut the neighbors tree limb without permission to get to our palm tree leaves when he claim he got permission. John C******** claim it was going to fix it our damage, since he had prior sprinkler system experience. He never came to look nor fix, Then he said he'll pay for damage afte by check. I even offered my **** *** And ****** since he claim the first one was lost in the mail. I feel he lied and dodging my husband and I calls and texts for $226.xx

  Customer Answer

  Date: 08/22/2023

  I just want 226.26 repair check he said he would send.  Have you all heard from him or his company ?

  Business Response

  Date: 08/24/2023

  As a business owner I have the right to validate claims against my business and respond accordingly.  In this case, I did inspect the claims when Mr ****** had said he would be out of town. Having said that, the original check was sent out and they never received it through the regular mail. At that point due to all of the rexts and phone calls I wanted to validate the invoice that was sent as well which I reserve the right to do as well and contact the sprinkler repair service to ensure the invoice was valid and accurate. That inquiry was finally completed yesterday and a check is going out certified mail today or in the morning depending on the office managers schedule today.

   

  No refund for services rendered is due. Service was completed and no one in my company said to the ******'s that we had permission to cut anything from the neighbors tree. Not sure where any of that came from.

   

  Nonetheless the invoice has been properly validated and payment for fixing the water line is being issued.  Please remove this complaint after it has been resolved. 
  

  Customer Answer

  Date: 08/24/2023

  Wait on the check for 226.26 be mailed to me first

  Customer Answer

  Date: 08/26/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

  Customer Answer

  Date: 08/26/2023

  I got paid 226.26 for the lawn damage yesterday can you close/remove the complaint on BBB website.... thanks.