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Business Profile

Custom Logo Apparel

Impact Custom T-Shirts, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Logo Apparel.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase on March ******* of DTF printer that had been advertised by this business. I paid ******* for the printer, shaker and setup in full. Upon completion of the delivery/setup the printer was having issues not printing and working properly. We had several conversations through text messages over a span of months and some facetimes. After some time of contact with him a part was received on April 24th. I finally received the part that I was told was the problem. He was said the manufacture overlooked it and it needed to be replaced. He assured me it would fix the issue. I received that part which did not fit the machine. When it arrived, it didn't fit as I said to him previously, and he then acknowledged I was correct, and he overlooked my pictures showing him this. Now Commumication continued further on and off for months on what he was going to do to fix this issue at it was approaching June and I still was unable to use this printer. Eventually he said he would send me a new printer and replace the old one as it was updated and he was unaware. I received the new printer on May 31st, but he was unable to come set it up as he had other customers and couldn't fit me in the schedule. We facetimed and I set up the new printer only to have the EXACT SAME issues. I contacted him and he wanted to get us on a call with the manufacture as he was unsure what to do. I was unavailable on June 1st when he asked to join but gave him another day I could sit down and talk with them. I never received a response. I text back on June 12th reminding him of the issue and it needing to be resolved. He stated he had been out of town. I gave him several other days over a span of 2 weeks I was available to set up a call to get this taken care of. I received a reaction of a heart to my text but no acknowledgement of the issue still since that day. I reached out to an attorney, and they are on standby but suggested I reach out to the BBB and see if we can get this resolved.

Impact Custom T-Shirts, LLC is NOT a BBB Accredited Business.

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