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Business Profile

Apartments

Thomaston Crossing Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On ******** ***, 2022 I came to the leasing office of Thomaston Crossing Apartments to pay my final payment owed per my notice of moving out on ******, 2022. The cashiers check that I brought with with me was about $3100 which I attempted to give to the property manager (Maria) and the leasing office agent. I was advised by (Maria) that the amount I brought exceeded what was owed to the property (All rent for November, leasing termination fee which was equal to another month's rent, and prorated amount for being in the apartment up until ******** **** 2022 in which I would return keys). However, Maria and the leasing agent, after calling me into one of the offices and explained that I only owed $2,549 and asked if it was possible to get the cashiers check adjusted because it would take months for corporate to refund the excess. So I went to redo my cashiers check for the amount advised. I came back to the leasing office and gave the leasing manager/agent the corrected and verified cashiers check. The property manager and staff accepted the payment ensuring me all amounts owed were paid, they made me a copy of the cashiers check and signed the copy as a receipt stating “Paid thanks” with the signature of Maria. (see attached) . On ******** *, 2022 I revisited the office to turn in keys and no one even mentioned anything about any additional amount owed. Now I’m facing collections with my credit score/rental history impacted without any proper notice from the property prior to even going to collections or the collection agency itself which is very UNFAIR and quite distasteful on behalf of property management. I’m disputing this because I have proof that I settled all debt based upon the words of the staff there and because they didn’t even call or contact me by any means prior to sending me to collections for an amount I wasn’t even aware I “allegedly” owed. I’d like this to be removed out of collections and have my credit score and rental history made whole again.

Thomaston Crossing Apartments is NOT a BBB Accredited Business.

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