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Business Profile

Family Practice

First Choice Primary Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Family Practice.

Complaints

This profile includes complaints for First Choice Primary Care's headquarters and its corporate-owned locations. To view all corporate locations, see

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First Choice Primary Care has 5 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to get my referral sent over to the specialist for a while now I have been in a panic for over a year because of the fact that my referral hasn’t been sent so I can’t get the test done to confirm or deny what they said they thought it was I am rarely able to get ahold of anyone and if I do get ahold of someone I am given 20 different reasons why it hasn’t been sent yet YALL are putting my life in danger because if it is what y’all said y’all think it is then it’s getting worse and that can be deadly negligent and malpractice

      Business Response

      Date: 09/01/2023

      We take this complaint seriously, and have had nursing leadership review the record.  The provider has made a referral in response to a referral request received on ****** *** 2023.  Our referral staff will contact her to give her the details on this referral and necessary next steps.  We will work with you to get this completed as soon as possible.  Thank you.

    First Choice Primary Care is NOT a BBB Accredited Business.

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