Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paul Davis was in charge of my home restoration due to a water loss. The project has been a mess from the beginning, with poor communication throughout the process leading to a lien being placed on my home; however that was taken care of. The issue now is that the flooring that was put in has gapping that is causing planks to shift. This is covered under the warranty for the work. My project manager **** ** ** ****** **** *** *******) told me this and even told me to expect the gaps to occur, to call it in. It’s been a month since I filed the complaint with the new project head, and no one has contacted me to come out and fix the flooring where it has gaps. The last thing I heard was that the contractors should be contacting me, but they have not, and I am starting to feel as though this will never be resolved. I just want the work fixed and done right so I can feel confident about my home again. Right now I have tape on various locations because I am trying to prevent more shifting and any moisture entering under the boards. Any help in facilitating a resolution would be appreciated.

  

  Business Response

  Date: 08/16/2023

  Good morning,

  I have forwarded this complaint to Upper Management for further action.  

  Thank you.

  Customer Answer

  Date: 08/16/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because I do not feel confident in closing the complaint until someone from upper management responds and my issue is resolved completely. 
  
  
  
  Sincerely,
  
  
  
  ******** *******

  

  Business Response

  Date: 08/16/2023

  Hello.

  Project Coordinator responded that original fflooring company was indeed unresponsive. 

  Coordinator is working on scheduling another flooring subcontractor to inspect.  

  This was communicated to the customer.  

  Thank you. 

   

  

  Business Response

  Date: 08/24/2023

  Good morning,

  I have escalated this issue to the General Manager.

  Production Coordinator spoke with customer and has reached out to Project Manager for further details. 

  Thank you. 

  

  Business Response

  Date: 08/24/2023

  Hello,

  As per project coordinator Kristin C******* project manager Adrian M****** spoke to Mrs. ******* and will meet her and Flooring subcontractor on *****2023 at her home to address her concerns. 

  Thank you.

  

  Business Response

  Date: 09/11/2023

  Hello,

  I thought the matter had been closed as per letter received *******23.

  I have reached out to management again to get another update.

  Thanks.