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Business Profile

Heating Equipment

Baker Distributing Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/14/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Aug 28, 2024, I purchased a 2 ton Cased Coil from Baker Distributing Co and paid cash for the purchase, I later learned the Coil was the wrong item needed, so I returned the coil the next day and was told since I paid cash, the company did not have the cash on hand to give me a refund and a check would be mailed to me within 2-4 weeks.

    I waited 2 weeks, no check, went into the office to get an update, the manager told me he would send an email to follow up, I heard nothing. I waited 4 weeks, no check, went into the office again and was told the check was on the way, it has now been 6 weeks, I went into the office once again and was told the Finance Dept never responded to any of the emails that was sent to them by the manager at the location I did business with.

    I went into the office today (Oct 11, 2024) and asked the manager has he heard anything on my refund check, he said, they was working on it, I have exhausted all efforts, the only thing I get from the local manager is that he will send them an email for updates, he never calls the Finance Dept or call me back to give me an update, I'd like to get my refund.

    Business Response

    Date: 10/24/2024

    Please except our apologies in this matter. We have fixed the problem, and the check has been sent out. 

    Customer Answer

    Date: 10/24/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ********* *****

Baker Distributing Co is NOT a BBB Accredited Business.

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