We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Health Care

Atrium Health Navicent Business Office
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our son has been a therapy patient of Atrium for 6.5 years with 3 weekly appointments. We have private health insurance & have paid at least $15,000 to this organization. Our account has never been sent to collections/reported against our credit. We have a few charities/organizations that submit payments to the Atrium on our behalf. They have done this without much error for 4 years. In Spring of ****, three checks that totaled around $900 were not accounted for in our MyChart portal. I called Atrium 10+ times regarding this in **** and there was a 6-8 month long investigation. In ******* ****, I logged in to our MyChart account to see that our family had been reassigned a Guarantor ID# in the middle of this investigation. I was not called/informed of this. Our family has had the same guarantor ID# since our son was born premature in ****** ****. I found this unacceptable considering there was an open investigation of $900 in unaccounted funds. I was finally told at the end of **** that I could not see the payments of $900 in the MyChart portal, but they were there. It is unacceptable to ask customers to believe funds have been added to an account when they are not visible. It was revealed the $900 was entered as insurance payments & not patient payments. I could not get Atrium to understand the gravity of this error because this would create system errors when actual insurance payments arrived. There is $40 credit from my old guarantor account that Atrium refuses to move over because it was an insurance payment. It is my believe Atrium split the accounts to try and cover up errors. I am curious how much money has been refunded to my private insurance because of these errors. Our son was also seen in the ER *******. Atrium accepted a $385 payment at this visit and was not able to get the claim processed with ****** by *** ****. Our son met his out of pocket max in **** and Atrium refuses to refund this money to our family.

    Business Response

    Date: 02/28/2025

    To whom it may concern,

    Our Associate Vice President of Patient Financial Services advised that he spoke with Mrs. ***** and all is resolved. 

    He advised she has his number to call if
    there she has any questions.

    Thanks

    Darrell P*****, Manager, Customer Service

    Customer Answer

    Date: 03/01/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** *****

Atrium Health Navicent Business Office is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.