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Business Profile

Hot Tub Parts

Southern Installations Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 2022 Jeffry installed my above ground pool that I purchased at * *** *. I was told by the pool store I had to use him in my contract, he was the official installer and if I did not use him my warranty would be void. He installed my pool and the motor would not start. Once started, my pool began to leak within 2 days. The pipes were not installed and sealed with tape and glue correctly, so they continue to leak. Multiple times Jeffery came out to slap more glue on top of the leaks, only for them to leak again in about 3 weeks and spring new leaks. He refused to come out in October and fix the last leaks, but swore he came. The pool was not being used for swimming off season, and now that we are trying to use it again, once again the leaks are springing everywhere. When I called him he said, he did not know who I was and that he has moved out of state and is no longer in the pool installation business. I called * *** * and they are looking into what can be done, since they are not pool installers, they only sell them. However, they wrote this man into my sales contract and told me I had to use him as the installer or my warranty would be void. Who is responsible for taking out these faulty installed pipes and once and for all installing them correctly? I paid 8 grand for a pool that has done nothing but leak since day one. Monday **** *** new pump won't start ****** **** **- pool already leaking ****** **** ***- old leaks back and new leaks sprung ******* ****** **- old leaks once again leaking and leaks further down at pump started ******* ***- old leaks once again leaking and several new leaks sprang, water is now spraying out instead of just dripping. Pool not being used in off season, still leaking on low pump, Jeffery refuses to come fix it (says he did, but he did not, I have security cameras). ****** *** **- pool pump back on high to shock pool for swimming, old leaks, new leaks, water spraying everywhere and yard filling with water.

Southern Installations Inc. is NOT a BBB Accredited Business.

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