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Business Profile

Motels

Econo Lodge

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/14/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Got a room for the night just for sleep and a shower after driving 10 hours seeking refuge from Hurricane Milton. Was told smoking room was all they had left. Overnight was only a few cars in parking lot so looked almost empty. When you walked in the room, the smell of smoke was very overpowering. The floor was so dirty it was sticky. The blankets were also sticky and had cigarette holes in them. The mattress had nasty stains. There was an area next to the bed where brown splatter was on the floor and the wall. It looked like ********. The chairs had stains. The bathroom was filthy. We encountered many bugs in the room. We were charged a pet fee also even though this room was disgusting, filthy, sticky and stunk. The wifi was so slow I could not use it. I am requesting a full refund.

    Business Response

    Date: 10/24/2024

    On the day this guest arrived, they called the hotel at this time we were nearly full because of hurricane Milton, the guest called in before arriving and requested a room, we mentioned that we were booked up and the only room available a the time was a smoking room. As the guest arrived she checked the room to see if she wanted it or not and she said she will take it. She payed for one single pet charge but they didn't inform us that there were 2 pets in the room. After that the guest did not return to express any of the concerns they had mentioned in their complaints.

    Customer Answer

    Date: 10/25/2024



    Complaint: ********



    I am rejecting this response because:

    the statement that i inspected the room is false.  i was told it was the only room available and it was smoking.  i was not aware of all the disgusting interior of the room until after checking in and being in the room.  i did tell the front desk i had two small dogs with me.  not one time upon check out did anyone ask me how my stay was or how the room was.  i have photographs of the room to document how gross it was and they should reimburse me because nothing about this room was clean.



    Sincerely,



    ******** *********

    Customer Answer

    Date: 10/25/2024

    I checked out probably between 930am and 10am.  I was not asked about the quality of my stay.  I was so exhausted and disgusted, I just wanted out of there.  No one should pay for a room that disgusting.  

Econo Lodge is NOT a BBB Accredited Business.

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