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Business Profile

Motorcycle Dealers

Capitol Cycle Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/26/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2021 ****** **** ******. Twenty four hours later lights appeared product update was needed and started making a ticking sound.Under the warranty I was told I can go to any ****** dealer in ** where I reside and all ****** companies do not take third party warranties. I informed Capitol Cycle for these reasons I want to return the bike and Sales Manager Matt stated they don’t do returns. I stated that is no where in the contract it staes you don’t do returns. Please assist with this matter because I DONOT want this bike.

    Business Response

    Date: 08/27/2024

    Thank you for sharing your concerns. We understand how
    important it is for your motorcycle to be in top condition, and we want to clarify
    a few points.

    Firstly, our company policy, which is standard across the
    industry, does not allow returns on motorcycles once they have been purchased
    and delivered; it is consistent with general practices in vehicle sales.

    Regarding the “ticking sound” you mentioned, this is a
    characteristic of the engine design in the 2021 ****** *********** It is common
    and typical for this model and does not necessarily indicate a defect. However,
    we understand your concern and want to ensure you feel confident in your
    purchase.

    As you should be well aware based on previous conversations,
    we are currently working with both the Extended Service provider and local
    dealers to confirm that your warranty can be honored at a nearly authorized
    location. This process is ongoing, and we will keep you updated as we aim to
    resolve the situation in a timely manner.

    We appreciate your patience and remain committed to helping
    you get the most out of your motorcycle.

    Customer Answer

    Date: 09/05/2024

    The situation was resolved as far as the warranty. However customers should be made aware of their return policy rather there is one or not. 

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