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Business Profile

New Car Dealers

Genesis of Macon
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/19/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i took my car to Genesis of MACON on April25,2025 .Due to me having a recall. And got the recall checked and while i had it there i asked could they do programming keys for 2023 Genesis ***. And the guy told me yes. And then i got charged $ 133.05. Now i have found out that form other Genesis dealerships that they stooped trying to program them in 2018 because they had to much trouble with them. i called the dealership in Albany and i were told that. i called in Macon i were told that and i also call back to the dealership in MACON and they told me that they doesn't do it theirself after they took money from me for nothing.i got scammed for no reason .i want my $133.05 back. Thanks ****** ******

    Business Response

    Date: 05/19/2025

    Genesis of Macon gave *** ****** an in house credit for programming another key. *** ****** provided the key that was used in the programming attempt. Genesis of Macon will refund the $133.05 as show of Good Will. The amount charged was for the time that the technician spent trying to program a key that was not provided by the dealership. The General Manager will reach out to *** ****** to refund the $133.05 on May 19, 2025

     

    Alan Johnson 

    General Mgr Genesis of Macon

  • Initial Complaint

    Date:03/12/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a new Genesis **** vehicle from Genesis of Macon in December of 2023. I have already made three trips back to the dealer to have repair work completed for defects with the vehicle. My most recent problem with the vehicle is I’m hearing a whistling sound inside at speeds of 50 MPH and above. A service technician diagnosed problem as a defected right front window seal and ordered a replacement part. I took the vehicle in to have the seal replaced on February 26th. The whistling sound seemed to have stopped temporarily but started again after about a week. This is a new vehicle with only 1500 miles on it. I contacted Genesis of Macon on four different occasions and requested to use Genesis’ Valet Service where they pick up my vehicle, provide me with a loaner and repair and return my vehicle. They will not return my calls. 1. On February 28th, I left a voicemail message on the service manager’s phone because I was told that he was in a meeting. 2. On March 4th, I informed three different Genesis of Macon employees of the problem with my car and requested help with repairing it: a. I sent a text message to Dustyn, a service rep, and asked him for help with arranging to fix my car. b. I called the service manager again but, this time, was told that he was on the phone. However, I spoke with Joe, another service rep, and asked him to inform the service manager of my problem and ask him to call me to discuss repair. Joe assured me that he would make sure the service manager received my message. c. I spoke with Keith H******, the sales person who sold me the car, and explained my problem to him. He informed me that he would talk to the service manager and I would hear from someone soon. As of the filing of this complaint, no one form Genesis of Macon has returned my call to arranged to repair my Genesis ****. Please help my resolve this issue.

    Business Response

    Date: 03/14/2024

    We immediately called **. *******. Advised him that we had a service loaner vehicle available and when would be a good time to pick up his Genesis ****. He informed us that he was leaving Monday, March 18 to go out of town for a month. He stated that he would return on April 18th. We are scheduled to reconnect on April 19th or April 22 to pick his Genesis up. Thank you.

    Customer Answer

    Date: 03/20/2024


    Complaint: ********

    I am rejecting this response because: When Dustyn, a service rep., finally returned my calls on March 14, he agreed that he would set up an appointment to pick up my vehicle for repair on April 19. To date, I have not received any appointment from him. I’m sill not sure if this has been scheduled yet or if it will occur. Since the problem has not been resolved, I would like to leave this complaint open until it is.

    Sincerely,

    ****** *******

Genesis of Macon is BBB Accredited.

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