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Business Profile

Roofing Contractors

KS Construction

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,
    I am writing to formally lodge a complaint against K&S Construction * ******* ** **** ************** *** *** ******* ** . The experience I have had with this company during my recent home renovation project has been nothing short of a nightmare.
    In March 2024, I entered into a contract with K&S Construction for a complete renovation of Living Room, Kitchen and Flooring. The project was estimated to take less than two months, with a completion date of May 6, 2024. The total cost agreed upon was $27,000. I paid an initial deposit of 2,000 then 10,000 on March 18 & April 24, 2024.
    The problems began immediately:
    Project Delays: Despite the clear timeline, the contractor failed to start the project on the agreed-upon date. There were constant delays. Work often halted for weeks at a time, leaving my home in disarray.
    Poor Quality of Work: When work did occur, the quality was abysmal. I have had to hire additional professionals to correct these mistakes, incurring additional costs of $18,000.
    Unprofessional Behavior: The workers often left my home in a state of chaos, with debris and materials scattered everywhere. On multiple occasions, they left my home unsecured, with doors & windows left wide open. Communication with the contractor, Secretary ( Dollie and Jennifer) in reference to the situation was without resolution.
    Incomplete Work: As of 05/24/2024, the project remains unfinished. Critical aspects of the renovation were left unfinished.
    This situation has caused me significant financial strain and emotional distress.
    I am seeking the BBB’s assistance in resolving this matter. Specifically, I request:
    A partial refund of the amount paid, totaling $13,000.00.
    Compensation for the undue stress and inconvenience caused by their unprofessional conduct.
    I hope that by bringing this matter to your attention, we can prevent other consumers from experiencing the same ordeal.
    Sincerely,
    ** * **** ****** ***** 

KS Construction is NOT a BBB Accredited Business.

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