Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a solar power system purchased and installed by Titanium Solar. Recently, 7 out of 17 microinverters have gone bad. I was able to get a hold of someone on Thursday August 22, 2024 and was told to give my name and address and they would get back with me shortly. They did not call back until I again the next Monday. They told me my file was "sent off" but did not tell me who or what repair contractor. Since Monday, I have tried to call and text them again to get that information, but I have received no response or call back. Repairs and replacedments are covered in the warranty I signed with the company when I first purchased the panels. Every day my panels are not fixed, my energy bill is going up as I now have to cover the cost. I simply want the company to contact me, give me the contact info of whoever they "allegedly" sent my request to, so I may schedule a day when they can come and do repairs.

• Initial Complaint

  Date:07/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** Solar LLC installed solar panels at my home on or about 04/16/2024. At this time, I believed that installation was complete and all there was left to do was a final inspection with my electric company. The inspection was for 05/03/2024 and no was ever showed up. I called the company at the end of the day to inquire about what was going on and was told that the matter would be looked into and that I would receive a call on the following Monday. Monday came and went, and I never received a call. I waited until Friday to call back and once again, I was told that the matter would be looked into. This went on for several weeks until finally, sometime in mid-June, I was informed that they had a staffing shortage and there would be no one available to do the inspection. I also received an email stating that they, unfortunately, could not tell me when someone would become available. At this point, I was starting to panic a little because my first payment to the finance company was coming due and I've had solar panels for 2 months that were unusable. I then decided to get in touch with my electric company myself to see what was going on and what they explained to me, shocked me. Not only did ******** Solar LLC not pay the interconnection fee that's required to have the solar panels hooked up to the grid, but there were also several other people who were dealing with the exact same thing that I was dealing with. Nonetheless, they sent an inspector out, without the contractor being present, (they prefer that the contractor be there, but seeing as though the contractor from ******** Solar LLC had disappeared, they did the inspection alone) and low and behold, the inspection failed. I once again contacted ******** and once again, was given no answers. Here it is, almost mid-July and I still don't have working solar panels. There's a lot more that has happened but, I'm at my character limit.

  Business Response

  Date: 08/20/2024

  Hello, solar is a building project and sometimes the hold up is out of our control. This customers job has been completed and their solar is now operational. 

  Customer Answer

  Date: 08/20/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: although they FINALLY got my panels up and running. The delay could have been avoided had they paid the fee when they were supposed to, had they been in communication with the people who actually installed the solar panels, (who I found out later were simply contracted by ******** and has no affiliation with them) and had they been upfront and honest about what was going on. This company has horrible practices and comes off as a scam. They will say anything to get you signed up and then abandon you when they get their money. Stay clear of these people because they don't live up to their promises and the salesperson who I dealt with STILL owes me for the months of useless panels that he insisted he would pay. I never asked him personally for it, he offered and can you guess what happened? He ghosted me. Once again, stay away from ******** Solar. Don't be like me and the countless other people who were duped by this unscrupulous company!
  
  
  
  Sincerely,
  
  
  
  ******* *******