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Business Profile

Spa

Aesthetics Anti-Aging Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a ******* for a service at this location I called the number provided over 10 times. I left voicemails. I went on the website and requested contact by email . I contacted them by facebook no response at all. How do you run a business without answering the phone or emails . this is rude and inconsiderate of customers who have to drive a far distance. Imagine driving 30min to an hour just to come to the location and risk it being closed just to set an appointment.

  • Initial Complaint

    Date:12/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on **** *** 22, i went online and purchased two 90 minutes hot stone massages from Aesthetics Anti Aging Center **** ***** *** ****** *** The order total was $168.00 ($84.00 x 2) and was facilitated by ******* - order number **********. After I did not receive a follow up phone call back from the business, i reached out and placed a call to the anti-aging center on **** *** 23. I received a text back that same day advising that the business was closed on Mondays and directing me to text my request. I did just that and noted that i had purchased two massage services for both myself and spouse online and needed to speak with someone to now schedule a time/date to receive the massages. I never got a follow up response back so reached back out via text on Wednesday, **** *** 23, I explained in the text that i had never received a response back. A few minutes later, i did receive a reply thanking me for the reminder and that the massage therapist was booked until January and asking if i would like to make an appointment for jan. I quickly replied that i didn't realize it would be that long or else i would've waited to pay then. as a reminder i resent that i had already paid online for the service and that i had a confirmation number and also asking when in jan. that i could book the appointment for. The text came back letting me know **** ** 24, is the first appointment available. I replied that date was fine but needed to know what time; however, i never received an exact time from them. In addition, another text was sent from them advising that the image that i had previously sent to them (showing info on the confirmation of payment and 90 min massage service) did not download. I then then resent a picture from the website that showed the relevant info. Someone from the company texted back if i wanted p.m. or a.m. after that text i have not heard anything from this company. i tried on **** **** *** *** **** but have not received any further texts back

Aesthetics Anti-Aging Center is NOT a BBB Accredited Business.

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