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Business Profile

Storage

Mission Self Storage macon

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mission Self-Storage bought out ****** Self Storage and I've been trying to pay my bill since the 9th of ******** of $55. They said they couldn't accept my payment due to computer issues and they would contact me later. No one has ever contacted me, other than the text messages with increasing balances due. I've made calls and sent emails trying to resolve this problem and no one still has assisted me. I never had a problem making my payment with the previous owner, and have been trying to pay what I owe. I received a text message today saying I need to pay $170 before the 5th to avoid any further fees. I tried calling Mission Self-Storage before contacting the BBB and one is answering the phone. I am willing to pay the $ 110 I owe for ******** and ********* so I can get my items and discontinue any further business with this unprofessional management company. I don't want this to affect my credit, especially since I've never missed a payment and have been trying to pay my bill since ********. I feel liked I'm being scammed and my hands are tied. Please help me resolve this problem.

Mission Self Storage macon is NOT a BBB Accredited Business.

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