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Business Profile

Tire Dealers

Lancaster Tire

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This incident took place on June 18th between eleven and noon. I am a contracted delivery driver, I deliver auto parts to different businesses. On this day, I had to deliver some heavy parts to this particular business. Knowing that these parts were heavy I asked one of the attendants, that was outside for some help bringing them in. When I asked him, he agreed to help me and directed me to pull behind a parked black truck that was in there bay being worked on. I did as I was instructed and parked my car, got out my car and proceeded to hand him the auto parts. In the midst of me doing this, another one of the attendants was inside the black truck. While I was handing off the last part, the black truck rear ended me from the front and cracked my bumper in half as well as cracked the grill too. So immediately when this happened, the attendant who was in the truck hopped out the truck and apologized. The manager of the store came outside and saw the damage that was done to my car. The manager asked me what happened and I explained to him what took place. After, I spoke my peace he then said his business was not at fault for the damages because I should not have parked there. I then said to him there wasn't anywhere else to park, because at that time there was a red truck parked in the front of the business haphazardly and I explained again, that his attendant was helping me to get the parts out and instructed me that it was okay to park there. Given, that the black truck that hit my car was parked and I was behind it. He proceeded to speak to me in a condescending tone, and said his business wasn't liable for damages and refused to give me his business's insurance information. I am very upset about this matter, and appalled at the way the manager of the store handled everything. This is not how a matter such as this should have been handled. No apology was given, no insurance was given, and I was spoke to as if I was a child. All I was doing, was my job.

  • Initial Complaint

    Date:08/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction was ****** employee rushed through putting a tire on my car clams he was just tired and was ready to go home. I did ask for a used tire but not a tire that had a quarter size whole with wires showing. when confronting employ about tire He then Proceeded to use foul language I then said I want a refund and he said I wasn't going to get it I called owner and told me same thing they said I could come back in and get a new tire but after that poor customer service I do not want anything from this business.

Lancaster Tire is NOT a BBB Accredited Business.

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