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Business Profile

Towing Company

Ackerman Wrecker Service, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ackerman (**********)towed vehicle from **** ******** * Blvd on 6/20/2024... The vehicle was stored at *** ** ** *** ****** *** until July 4,2024. The total amount to retrieve vehicle was $615.00… When I removed my vehicle from storage lot, a bad sound was coming from under car…Ackerman was then paid $85.00 to tow vehicle to **** **** ***** *************. **** **** ***** informed me that the drive shaft was broken from improper towing, not towing vehicle while in neutral. The total repair charge is $1800… I called and talk with a receptionist from Ackerman, told her about the diagnostic results from **** ****…I called on 7/5, 7/6, 7/8, 7/9 only answer I received, “I wrote down your information and put on the owners desk”..

    Business Response

    Date: 07/26/2024

    In Reference to the above complaint I traveled to **** **** ***** to inspect  MR. ******'s vehicle. After talking to the service manager who showed us the vehicle we lifted the vehicle up by a wheel lift tow truck to inspect the driveshaft. Upon inspection the driveshaft is not bent in anyway but the heat shield is rubbing against the driveshaft and making the noise. I questioned why the vehicle was abandonded but could not  get a answer **** **** was unaware of any issuses except dead batteries. I have spoke to  MR. ****** and advised him as well that no damage was done to the drive shaft. Fell free to contact me with any other questions. 

  • Initial Complaint

    Date:02/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March of last year Ackerman brought a vehicle to my home and damaged my fence it’s going on a year and they will not respond to helping me get my fence fixed

  • Initial Complaint

    Date:09/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ackerman towing dropped off an inoperable vehicle to my residence on ********* *** 2023. The tow truck driver dropped a non-operable vehicle in the middle of my driveway which has created a safety hazard. The inoperable vehicle was dropped off in such a manner that no other vehicle can enter the driveway. If there was a medical emergency at my residence the emergency vehicle/crew would be unable to get to us due to the actions of the Ackerman driver.

    There are codes in the state of Georgia that outline the responsibilities of a tow truck driver. This driver failed to abide by any code. If this one driver didn't abide by the codes one can only think GA codes are not enforced by this tow company.

    My husband and I both reached out to Ackerman to discuss the issue and were immediately met with condescending remarks. We asked Ackerman to come back out to place the vehicle in a safe location and in turn we were told they would charge us $75.00 to move the vehicle less than three feet. My husband and I have no issue with paying for their services but $75.00 is exorbitant and is on the side of price gauging. Ackerman is practicing unfair and deceptive acts. As a Georgia consumer, we are protected by the Fair Business Practices Act, which Ackerman towing is in clear violation. I understand Ackerman may be jaded due to the volume of calls they receive regarding vehicles they have towed whether involuntarily or voluntarily. I am only asking that Ackerman do the right thing. It appears Ackerman feel as if they are untouchable due to the contract they have with the city. Therefore, they take advantage of the everyday citizen.

    Business Response

    Date: 09/13/2023

    We are sincerely sorry for your disappointment in our companies
    service.
    We provided the service as this customer requested and the
    customer that requested the service was not at the location to advise as to
    were they would have liked the vehicle to be placed. How ever there was a man
    that came out of the home and advised our driver to place the vehicle in the
    driveway stating he would move it later. He then returned into the home to retrieve
    the payment for the towing service and returned and paid the driver.  At that time our requested services had been
    completed appropriately. We are sincerely sorry for your disappointment in the service
    we provided.
    We strive to provide great service to all of our customers. 

Ackerman Wrecker Service, Inc. is NOT a BBB Accredited Business.

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