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Business Profile

TV and Radio Dealers

Ken's
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Ken's's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ken's has 3 locations, listed below.

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    • Ken's

      3695 Mercer University Dr Macon, GA 31204-4905

      BBB accredited business seal

    • Ken's

      2040 Watson Blvd Warner Robins, GA 31093-3625

      BBB accredited business seal

    • Ken's Pro Sounds

      3677 Mercer University Dr Macon, GA 31204-4905

      BBB accredited business seal

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I **** ****** wanted a alarm only installed for a 2020 ***** ******* scat pack so i went to ken's stereo ** ****** ****** ** **** ****** **** *to talk with scott c***** store manager about installing an alarm for the car he said they had one call ***** so i agreeded to go ahead with it. 2 weeks later the alarm was put in the car i drove the car back to the house and 7 days later the alarm stop working i couldn;t get in the car or crank the car so me and wife went to ken's and got the technician name dexter came back to house where the car is and dexter started trying to fix the car and it took 3 hours to fix the car to factory stated and disconnected the system in the car then i took dexter back to ken's and talk to scott and then wait another 2 weeks. me an my wife took the car back ken's to reconnect the alarm and leave the car again with them and then about 2 hours later we get a call saying the car blew a raditor hose and they would not work on the car after that so we had the car tow to *****. ***** call and said the repairs are going to be 3800.00 at **** **** ***** they said the caused after marked alarm system was wired in and caused the fan motors to short out causing the car to overheat. dexter the tech spliced into wires which caused the fans to stop working. this is a perfect example of negligence they need to held accountable for this in some way or form.

      Business Response

      Date: 08/08/2024

      Please see attached image...........

       

      The client spliced into the car before we ever touched it............the alarm we installed uses all harnesses that does not require any splicing anywhere......all plug and play.

      Dexter did inform the client of this.........Dexter has installed 100's of these units ...... with no issues.

       

      NOT POSSIBLE.

       

      Thank you

    • Initial Complaint

      Date:10/27/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contacted Keary my salesman who sold me the radio about a problem with my rear speakers. Told him my drivers side Rear speaker went out and its crackling. I specifically asked him if Kens' could trouble shoot and rule out the problem. I am told $125 dollars to diagnose. Drop the car off night before so they had it all day. Did not get a call until 5 an hour before closing. "It was just some settings in the radio." I pick up the car the problem was not resolved. Once the car is turn off then on the problem repeats. I spoke about this problem specifically. Kens was supposed to check it out. When I picked up the car Keary says everything is fine. the equipment is good. Long story short. Troubleshooting was not performed thoroughly. If it was they would have came accross the problem I explained. I am just told I need to buy an Amp with a warranty.

      Business Response

      Date: 11/02/2022

      Business Response /* (1000, 5, 2022/11/01) */
      Talked with client

      Issue resolved.


      Consumer Response /* (2000, 7, 2022/11/01) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:09/22/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an entire stereo subwoofer system from Kens stereo in ****** ****** Georgia *****. I had Kens stereo do the installation of the entire system. Wires were run, custom built box and subwoofers. The day I was told to come pick it up that it was ready I picked it up and had it for 30 min before them amplifier shut off. Called kens they told me to bring it back which I did and a temporary fix was done bc it worked a few days and then cut back off again. Once again I was told to bring it back in and they would reassess. They kept my vehicle for 3 days and then I was told to come get it so I did and once again same issue. This has now happened 4-5 times and I keep getting told to bring it back but they don't understand the inconvenience it is causing me to do so. I just want what I paid for that's it. The excessive screw holes in the plastic panels I have to deal with and the system still doesn't work properly. They keep telling me to bring it back but nothing is getting fixed, nothing. I just want to know how this can be handled and a resolution to my problem without having to go back to this location and or store .

      Business Response

      Date: 10/10/2022

      Business Response /* (1000, 5, 2022/09/22) */
      The client is scheduled to come to our ***** store this Saturday, September **** to put a different set of eyes on it. We've done hundreds of ************** exact same way with no issues.
      There may be an issue with the vehicle....which my master tech is scheduled to look at this Saturday September ***** at our ***** location.

      Thank you


      Consumer Response
      Satisfied

    Ken's is BBB Accredited.

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