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Business Profile

Upholsterer

Raynell's Upholstery

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The consumer hired the business to do some upholstery repairs to his vehicle. The business kept the vehicle for over 14 months with very little repairs made. The consumer took the vehicle to the business May *** 2021 and sent a tow truck to pick it up August ** 2022. Only 2 seats had been completed, the consumer had paid the business $2800.

    Business Response

    Date: 09/23/2022

    Business Response /* (1000, 10, 2022/09/08) */
    We started on his car and finished everything but the headliner and the door. Then we got ***** and could not work for over two weeks. We had every intention of completing once we recuperated but the customer came and picked up the truck. We are willing to complete these repairs. I am confused about the complaint because the customer expressed his concern and said there was no rush.

Raynell's Upholstery is NOT a BBB Accredited Business.

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