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Business Profile

Used Auto Parts

Auto Zone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Auto Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday *******24 around 12:00 pm I arrived at AutoZone to purchase a batter for my 2017 ***** ***** . The employee by the name of Jeremy advised me that he could install my battery . Upon doing so the Employee installed the battery improperly by connecting the negative to the positive and the positive to the negative . I was stranded at autozone for 3 hrs with my children and was there for a total of 6 hours trying to figure out why my car was inoperable . My *********** had to be called and his mechanic had to come to the scene to figure out the issue . Upon further review it was advised that the employee blew my fuse in my vehicle causing to be unable to start. My vehicle had to be towed away , parts had to be ordered , I had to purchase a rental car and now 4 days later I am still unable to utilize my car because the gears are not locked. Wesley S**** is the manager of AutoZone and he advised that they would assist with the expense due to his employee negligence. Now the manager is advising he wont do anything to help and insisted that I contact corporate .

Auto Zone is NOT a BBB Accredited Business.

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