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Business Profile

Sporting Goods Repair

Super Hot Bats

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Repair.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a new bat and wanted work done on the bat. I purchased the service with super hot bats and sent them my $400 brand new bat. The service should have been completed in less than a month - its been 9 months with lie after lie. I want my bat back

  • Initial Complaint

    Date:03/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order ***** Date 09/20/22 Endcap repair service on a slowpitch softball bat ***** last call 14 value $299 USSSA Total ***** Bat was mailed to business, received, whereas they keep make excuses saying it's going to be shipped. I have never received my bat. My most recent communication with them was on 03/16/23.I want my bat fixed and returned or I want a settlement of $400 to cover my loss.

  • Initial Complaint

    Date:03/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 8,2022 we sent this company my sons bat. I have been in contact with the business multiple times because they keep saying theyll send me a tracking number and they never do. The last conversation did get a little ugly because I am very frustrated that theyve had my sons bat for so long and have not even attempted to either give us compensation for the bat if they lost it or accidentally gave it to someone else or send us the bad if they cant fix it. We have the confirmation that they picked it up and they said they had it and they were going to send it back to us and yet we have not received a tracking number or the bat back.

  • Initial Complaint

    Date:02/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/27/2022 paid for an end cap repair service and shipped the bat from our ** Military address in ******* to superhotbats. Had zero expectations to receive the bat bat soon so long as it would be returned by the start of the 2023 season. Superhotbats had a flood at the business site which caused additional delay and I could understand. Was told in December my bat would be completed in the next week or so. Over two months later I have no bat and no status despite sending an email to the business every few weeks to ask for status update. I would like for either the job to be finished or to receive my bat back as is and my money refunded.

  • Initial Complaint

    Date:08/18/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wish I would have read the BBB reviews on Super Hot Bats before I shipped them my son's baseball bat for repair. I'm having the same problem that many others have faced. I shipped my son's bat and it was received on Jan. 20th, 2022. It is now Aug. 18th, 2022. I've been text messaging with Super Hot Bats. On March 31st, 2022 they said they were waiting on material. On May 12th, 2022 they said they were working on it that week. On May 26th and June 22nd they didn't respond to my text messages. On July 12th, 2022 after another request for a status update they replied that they were shipping that week. They haven't responded to text messages on July 31st and August 18th. At this point I just want the bat back. I will have it fixed somewhere else.

    Business Response

    Date: 08/29/2022

    I have communicated with the customer the entire time. When Covid hit materials that were made for end cap became hard to get. I explained this to The customer and he was fine with waiting being that the bat is useless. He has since canceled payment which means I have done the work with no payment. I need payment and I will ship the bat back 

Super Hot Bats is NOT a BBB Accredited Business.

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