Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  took my 4Runner in for AC repair, I was told to pick my vehicle up after 2 days because it had been repaired. Mind you when I took my vehicle in I had no air but when I pick my vehicle up the air was working only on the passenger side and not the driver side, I pay $1,30 and when I spoke to ******, he told me to leave the vehicle at no charge. He would fix the blender door because I asked him would there be a charge and he said no. Now today is Wednesday and I've called him seven times since this morning and for some odd reason he can't come to the phone and he cannot return my phone calls. So I told the receptionist that I was coming to pick my vehicle up and that is when **** decided to give me a call back to tell me that they are going to fix the blender door but it is going to be under $500. When at first he told me there was no charge... I go to pick up my vehicle and now there is no AC at all in the vehicle and today is Wednesday April 30th. I have now called ****** six times and text him three times since I have been home with my vehicle and no air and out of $1030 and still no response from ****... I would not recommend them, I really put my trust in him and he really had me thinking that he was going to assist me and be a great mechanic but it's all. B*******.. and I do not have my refund and ****** still won't answer the phone or return my phone calls or text messaging. But mind you he did when he was trying to get my business

  

  Business Response

  Date: 05/08/2025

  to whom it may concern 

     hi, the Customer called our office, a few days before to get an estimate on expansion valve replacement, we gave the customer a quote and was happy with the quote, she than made appointment to come in and get the work done, a few days later the customer showed up to her appointment, we informed her that it will take a few days to get the car completed, she was ok with that, we also asked the customer why the Expansion was being replaced, The customer stated that the a/c was not working and that another shop diagnose the vehicle but they were really backed up and she did not have the time. We offer the Customer to diagnose the vehicle prior to the installation of the Expansion Valve, but she said that she did not want to pay for another diagnosis.

    That Same day we started to get the expansion Valve Replaced and was completed the following day. we called the customer to informed her that the expansion valve was completed and is blowing cold air. When the customer arrived at the facility a couple of hours later, she comes in pay her invoice walks to her car and gets in her car ready to go, she comes back to the office to tell us that one of the vents is blowing warm air and one side cold, we asked the customer to leave the Vehicle and ill run some test to find out what was the issue with that, but it was going to be the following day when we will be able to check because it was late in the day and we were closing, the customer stated if there were going to be a charge to find out what was going on, because she had just paid, we than informed the customer that we will not charge her for checking our work, and that we were going to see what was Happening with the vents not blowing cold air at capacity, the customer was ok  And we shuttle her back home.

   The Following Morning we had our technician look into the customer Vehicle to find out, that some of her vents were not blowing cold air, The Technician Knew that the A/c was working but that one side was blowing warm air, he remove part of the dash and found that the one of the blend door was not opening all the way, to allowed cold air to exit the vent that was blowing warm air , when this happens is either a bad door on the **** UNIT or Bad Door Actuator, wish we found that one her actuator was bad , we than called the customer to informed what we found that It was a bad blend door actuator, we gave the customer a quote and she was not happy with that and told us that she was coming to pick up the car and take it with her because she did not have all the funds.

     we put the vehicle Back together and ****** had an emergency and had to leave the Office and was expected back that day but never return till the following morning.

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23270883
  
  I am rejecting this response because:
  When I picked up my vehicle from *** the ** was not working and the technician said oh dang I fixed it but I'm not sure what happened. So the next morning I took my car to ****** and they gave me a diagnostics and they printed the receipt and they stated that I still need a evaporator extension valve which was not completed by ***. So I gave *** $1,30 for nothing. The only thing they did was basically wash my car and I am left with no ** because he claimed that he could fix it and he did not.
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 05/16/2025

  hello, thank for responding we truly understand why you are frustrated with all this, we have installed the expansion Valve As you requested, the invoice you send, from ****** states that on 8/24 they suggested that you replace your Evaporator Core, and expansion Valve and it looks like you were quoted $2900 by ******. and so far, you've done the expansion Valve with us and now you have the evaporator core to be replaced, with also you blend door actuator, i know for sure that you need the blend door actuator because is blowing hot air on one side, but relation to the evaporator core not sure if you need one or not, but what's on the invoice from ****** they informed you of needing an expansion valve replacement and evaporator core..  

  if you can provide the receipt from the shop that informed you of what you need for your a/c repair before coming in to **, that would be great, not the receipt from after us

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday 8/5, I bought a car from ************** in ******, **, and the woman who sold me the car told me to go to KLM Auto Center. The purpose was to get control arms done since the mechanic was not able to do so at the dealership. The following Tuesday, I went to the auto center at 8 am because that was the time the owner told me to come the previous. Well, I did not the establishment until 4 pm due to the auto center doing the control arms and then taking the car to another shop to do the alignment. It was free, so I was fine with it. When I got the car back, it was running fine, and I was able to go home. The next day, I was on my way to work when the car had the brake light and battery light on. On top of that, the car was jerking, and I had to pull off to the side on the highway. I called the shop to let them know what happened, and they were going to bring a tow truck. It took them three and a half hours to come around, and at that point, I decided to go with someone else. I went to the ****** dealership in ********, **. They were able to tell me that the alternator was installed incorrectly, which caused the serpentine belt to shred. There was also a crack in the engine mount, and this costed me almost $1,000. All of this was somehow looked over by KLM. Because they did not give me receipt or a car fax when I got the car, I do not know what they did to the car or if the parts were messed up due to a car accident. Either way, if I hadn't been able to pull over when I did, I could've been in an accident because of their negligence.

  

  Business Response

  Date: 08/17/2022

  Good morning, to whom it may concern about this claim, *** ******* arrived at our facility referred to us by the ****************** located in ********* to Install 2 Front Lower Control Arms for the suspension, the Parts Were ordered  by the Auto Sales but they did not have the technician on site at the time of the transaction when the vehicle was purchased to install them or before, so they called us to see if we can to install lower control arms and that ***************** will call us to make an appointment with us, so we can install the parts, ***************** called and we made an appointment for Tuesday august 9 at 8am, on that day we install just the Lower control arms after installation the alignment was off and drove vehicle to another facility get the alignment done with MS ******** permission and she agreed, after the alignment was done we drove vehicle to make sure our job and the alignment was good, and it was we than released the vehicle to MS ********* The following day ***************** called to informed us that she was on the side of the road and that her brake light came on and the vehicle was jerking and not able to drive, we automatically call ****** towing to pick up the vehicle, to be brought to us so we can confirm the issue or concern, I informed ***************** that a tow truck driver should be calling her shortly to get address where the vehicle and her is located so they can pick up the vehicle and brought to us, and she said ok, hours when by, the tow truck company called us to let us know that they were there picking up vehicle and she decline pick up, she informed the driver that she was not towing the vehicle back to us. the driver from the ****** Towing did not get a cancellation call to decline the pickup from her and we did not get a call back for cancellation from her. we never heard from her again. WE did not install or touch the alternator or THE belt or THE mount, by us installing control arms underneath the vehicle, the alternator is located on top of the engine on this vehicle, hood wasn't even open in the process of installing the control arms. or the alignment

  ************** Called us this week to verify what we did at the time of service, and we informed them we install the lower control arms.

  Customer Answer

  Date: 08/17/2022

   
  Complaint: 17726796
  
  I am rejecting this response because: none of this makes sense. I went from having a car on Friday to taking to two shops on Tuesday to being broke down on the side of the road on Wednesday. I understand that I got this car "as is", but that doesn't mean this should be ignored, so yes, I rejected to not going to the same shop since it seems that someone did not anything correctly. These are pictures of the receipts from the ****** dealership, and it states that the tensioner wasn't put in correctly. I haven't been to anywhere else except the dealership and car shop, so if they didn't do it, who did? I want answers to why I had to pay for something that was clearly overlooked. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/18/2022

  we understand your concern, yes, we were the last shop to touch your vehicle and you assumed we did something to the belt tensioner or to the mount, but you should ask ******* if the work we did, installing the control arm had anything to do with the belt breaking. I wish you would of gave us the opportunity to look at the vehicle when we send a tow truck to you, at this point I'm not sure what ae you are asking us to do for you or what is the reason for all this, when all we did was suspension work and not engine work. hope to hear from you as soon as possible so we can go in peace

  Customer Answer

  Date: 08/24/2022

   
  Complaint: 17726796
  
  I am rejecting this response because: you are not acknowledging the whole issue. I believe you and the dealership were aware of the pre-existing issues that came with the belt and engine. It was clear to me that you didn't do a full inspection on the vehicle before I left the premises, which caused me to break down the next day. Once again, there is a reason why I didn't go back to you because it seems like you didn't do your part in the first place. Because of that, I went to the ****** dealership and had to pay for your mistake. That was $960.92 out of my pocket, and I would like for you to pay for half of that at least.
  
  Sincerely,
  
  *************************