Reviews

This profile includes reviews for Better Baseball's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Better Baseball

  132 Carruth Dr. Marietta, GA 30060

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  Better Baseball

  3220 Cumberland Dr Atlanta, GA 30341

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  Better Baseball

  132 Carruth Dr SE Marietta, GA 30060-3123

Review Details

• Review fromShaun M

  Date: 03/12/2025

  1 star
  I am writing to express my disappointment with both ******** and Better Baseball regarding the exchange policy for a defective bat.On December 20, I purchased a bat from Better Baseball after paying for and completing a bat fitting. Unfortunately, the bat dented in early Februaryless than two months later. I promptly initiated an exchange with ******** for a replacement Mach Ai -10.Given my dissatisfaction with the durability of the bat, I reached out to Rawlings to inquire about paying the difference to upgrade to a more proven model. ******** denied this option, stating that only a direct exchange was allowed. I then contacted Better Baseball, hoping for some flexibility or assistance, but they too refused to accommodate an upgrade, even if I covered the difference in cost.I find this policy unreasonable, particularly as I have no history of fraudulent returns and have only ever returned one bat in my lifetime. It seems unfair to be forced to accept a replacement for a product that did not hold up under reasonable use, without any opportunity to upgrade to a more reliable option.I would greatly appreciate it if Rawlings and Better Baseball would reconsider their stance and allow customers like me to upgrade a defective product by paying the difference, rather than being stuck with an item that clearly did not meet expectations.I have served customers as a customer service representative for 12 years, so I understand the challenges of handling legitimate concerns. However, the way this situation has been handled does not reflect a commitment to customer satisfaction. I believe offering reasonable solutions should take precedence over rigid policies that sweep everyone into the dishonest category.Thank you for your attention to this matter. I hope sharing my experience will encourage both companies to reconsider their policies and make customer satisfaction a priority.

• Review fromMorgan M

  Date: 11/21/2024

  5 stars
  5 Stars! Ordered our bat online and got it a day early. Also, they have bat experts who helped me pick out the right bat for our son. Customer for life!

• Review fromRyan T

  Date: 07/04/2024

  1 star
  Beware of purchasing items online. They do not know how to manage online inventory and will sell you out of stock items and hold your money for several days before refunding. Purchased a bat online that showed in stock. Paid almost $400 with overnight shipping. Now next day I get an email stating they sold me an out of stock item and they'll refund my money in one or two business days. It was my first and last time buying from "Better" Baseball. Obviously JustBats is the "better" Baseball store. sold me an out of stock item and they'll refund my money in one or two business days. It was my first and last time buying from "Better" Baseball. Obviously JustBats is the "better" Baseball store.