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Super Sod Of Marietta

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered (paid in full) 7 pallets of SOD from this company on the 13th Of March to be delivered on the 24th of March. In the email it stated that I was to recieve a text message the day before delivery to confirm the time of the delivery. I never received an a text or any correspondence, so on the 24th of March, I had my landscape guys ready to lay the sod down upon arrival. The morning of the 24th, still nothing from the comapny, so I called around 7:15 am to check on the status of the order. I was told by the young lady that my order should arrive in between 10 and 12 am. No truck showed up! I called back twice and each time, the delivery time was changed without a phone call or any notification unless I called the company to incur of the wherabouts of the delivery. Having guys waiting around all day waiting on the SOD to be delivered was a waste of my time and money because I have to pay the landscaping guys for being here since 7 am of the morning of the delivery. All to be told, due to real time, the delivery driver may be late.

Super Sod Of Marietta is NOT a BBB Accredited Business.

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