Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 1953 ***** truck for restoration. The original timeline for the restoration was 19 months. It turned out to be more than 70 months. Payment was made throughout the process. When it was finally delivered, the workmanship was unacceptable and parts damaged and missing. Also parts I paid for that were not used were not returned. After going back and forth with ******* ******- owner, he stated he would refund $3000. Week after week he claims its coming. NO MONEY RECEIVED. I just want to get my money and be done with this untruthful company. Im 84 years old and cannot deal with this matter any longer.

  Business Response

  Date: 10/30/2024

  We previously agreed to provide Mr ******** with a refund in the amount of $3000.  We were unable to send via Zelle at the time in July due to an issue with our banking institution and our account being new.  We last had communication with the customer in August, our office manager should have reached out to let him know that we would be unable to complete the refund due to being closed for moving our business location for more than 6 weeks.  We would be happy to provide the customer with the previously agreed amount, but would need to work out a payment schedule as our cash flow currently does not allow for us to make this as a single payment.

  Customer Answer

  Date: 10/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We will accept payment of $1000 per month starting in November.
  
  Sincerely,
  
  ******* ********

  Customer Answer

  Date: 01/17/2025

   
  Complaint: 22449695
  
  I am rejecting this response because:

  Business was to refund money for poor workmanship and non returned parts. This has been brought to your attention previously. Attitude Street Cars agreed to refund the $3000. To date they have only refunded $750. This is going on way too long. They were to pay weekly till paid in full. Last payment was several weeks ago.

  
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:11/08/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was hired to do a job and lied and made excuses the entire time, the owner of the company isnt honest and he gets his employees to go along with the lies. I had to pick my vehicle up and still have not received my refund, the reason is because my money was spent on his racing habits and to fund other things

  Business Response

  Date: 11/08/2023

  Customer initiated a build with us on an early 90's Chevrolet truck and had us order parts for the build.  We had the customer pay up front a deposit for parts as it was a significant amount (~$22000).  After parts were sourced, customer contacted us and let us know he no longer wanted to do the build.  His vehicle was returned to him, along with all of the parts we had in possession for the build.  A supercharger kit the customer had requested was still on order, we gave him the option of having that shipped to him once it arrived or to cancel the order and pay a 25% restocking fee.  Customer chose to pay the restocking fee and cancel the order.  We communicated that we would provide a refund for parts not yet ordered immediately and the balance of the supercharger once those funds were sent back to us from the distributor we ordered from.  Customer was refunded $2355.42 via check on October 10 when his vehicle was picked up and agreed that he would receive the balance of $6221.25 via check mailed to him in **** business days or once funds were returned to us from canceling his order.  A refund check in the amount of $6221.25 was sent via ***** to *************** and arrived at his residence on November 6 at 3:03 PM.  ***** tracking number 773950863629.  This is a full refund as *************** agreed to upon having his vehicle picked up.  *************** has been rude, demanding and belligerent to myself and my office staff on multiple occasions, but we have fulfilled our obligations to him as a former customer. 

  Customer Answer

  Date: 11/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This car shop took in my vehicle for a full restoration, what I got instead was a destroyed car, a full bill and when questioned the owner agreed to refund me a small portion of what he claimed he owed me back after making all sorts of excuses from his staff getting cancer, they had worked on my vehicle for free and I didn't even know it for hours, to him thinking his accountant had already paid me my refund etc. etc. I had an engineer review the car to find everything they touched was destroyed and had to be started over. The car was painted, supposedly by a professional but when I called the shop the owner explained Attitude Street cars paid them cash, no invoice existed, he didn't want to tell me how much cash (due to me indicating what I was told it would cost to have my car painted), and finally when I pulled my vehicle out of this disaster my car arrived at its holding shop with the frame bent (which he blamed on me for where I got the car from??? even though he had it for almost two years while supposedly reviewing the car fabricating the front and rear suspension, the paint job warped, he kept all my parts and I am still trying to get them back. This just will not end and someone has to warm people about doing business at this shop. DO NOT WASTE YOUR TIME OR MONEY, Next step for me is filing for fraud after he charged my credit card without notice, when I used **** to file a chargeback he (The owner ***************************) blamed me, threatened an attorney that wouldn't represent him when I went straight to the attorney the business owner told me to contact, he then refused to tell me who else to call to discuss this with. He modified invoices to **** during the holdback process and wasn't even smart enough to realize his accounting software was tracking the changes and date he did it on.

  Business Response

  Date: 02/20/2023

  As this customer has threatened litigation on multiple occasions, we choose not to respond to this complaint at this time. 

  Customer Answer

  Date: 02/27/2023

   
  Complaint: 19393164
  
  I am rejecting this response because: I am owed a large refund, the business owner has agreed to refund me. Then disappeared, when questioned he said, speak to my lawyer...his lawyer does not exist. This business is a con, the business (*************************** O/O) is running a fraudulent practice and ignoring his obligations. I have **** involved and everyone is running around chasing this guy while BBB has him listed as A+ rated. This should be a very cautionary report to anyone wishing to work with this company. 
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 07/12/2023

   
  Complaint: 19393164
  
  I am rejecting this response because: It is simply untrue, I have never made threats against this individual that is such cop out of victimization that he has already tried with ***** He owes me thousands of dollars over years of me waiting, he has not refunded me hiding behind this litigation comment he has made many times and I'll say it again I will ********************* for all monies owed, all interest I have waited on and all fraudulent activities will be brought forward as charges with three other victims of his if he is not going to pay me what is owed immediately. He wanted me to discuss this case with his lawyer not the other way around and I immediately asked to speak to said lawyer I have multiple emails of this demanding who he wants me to talk to since he won't pick up his phone, I have this in writing and he to this date has not provided me the name of his legal council any judge would like to know why he has not responded to this request?  I asked around, I asked his uncle who is a lawyer who declined to get involved. *************************** has not provided me a lawyer to discuss any of his fraudulent business practices about nor has he paid me what is owed (for years now) that he wrote to **** he was going to pay immediately, that he in writing has agreed to pay and then has never been heard from again the minute the holdback from **** was released against his account to pay me. **** is still on this case, the chargeback was done by **** not me when he did not respond to my claims of fraud, missing parts and billed labour he left that until the chargeback occurred no one else. He is a complete fraud and coward that owes many customers including me thousands, my **** company is still working on this unfortunately extremely slow but once yes or no from their office to me, ******* will be the first to know so if they don't charge back what is owed to me due to state law vs. civil etc. in missing dollars (they have to release their holdback its not got anything to do with *******'s innocence its a timed issue to make the merchant come to the table before litigation and since he agreed to refund me it was released), parts and billed Labour it'll be my lawyer dealing with him. *************************** of Attitude Street cars has been given all the time in the world to pay me what is owed and he and he alone ignored his business obligations. It should also be stated since I have said the word fraud many times in this I should back it up, I have it in writing from *************************** that he modified invoices he provided to **** in his "defence" of when the chargebacks landed that *************************** himself did not understand changes made on his invoicing system were tracked and the date of the changes shown right on the file he sent to *****..FRAUD! Providing falsified documents to a banking institution investigating your billing is not the right move unless you enjoy losing your freedom. Ignore if he chooses too but be warned I will go all the way on this and all he had to do was refund my money as he agreed to then disappeared as he did with three other victims as of late. 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 07/12/2023

  Again, this individual has threatened litigation multiple times and continues to do so in his response along with continuing to make false accusations and has made multiple libelous remarks about the business and me personally.  On advice of our in-house counsel, we choose not to respond to his threats and accusations at this time.  We have served thousands of satisfied customers over the last 10+ years, unfortunately there are some that no matter which actions we take will never be pleased with our services.  We wish *********** well and will respond to any legal actions he may bring appropriately. 

  Customer Answer

  Date: 07/14/2023

   
  Complaint: 19393164
  
  I am rejecting this response because: ****************************** has no in house or out of house legal team/lawyer or even help with this matter he is running broke and no lawyer in their mind would assist him this point with what he has already done and stated he would rectify. He has no satisfied clientele anywhere that I can find. I have made no libel statements of his business practice or said anything untrue. He "his" business owes me thousands of dollars, ruined my car and did no work to it of any value whatsoever and then did not repay me what he even agreed to pay me after just lying constantly about "his accounting" paid me, he couldn't work his **** machine to give a refund, his bank couldn't figure out a transfer, he was going to his bank to wire me the funds...all lies, all nonsense that the public is now aware of. 
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 07/17/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  *******************