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Business Profile

CBD Products

Green Otter LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CBD Products.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was over charged and mail the product back now they are said they have no way after I mail it to follow back within 30 days and I did that the employees keep switching You around and said ****** should have told me to follow back in a week .

    Business Response

    Date: 12/06/2023

    Customer bought product on 9/01/23 and was received 9/11/23. He purchased the subscription option for multiple bottles of CBD Gummies, which was our best rate.  Customer then called on 9/11/23 asking for a refund and CS rep ***** issued an RMA.  Customer never sent back product purchased so no refund has been sent.  We offer a full 30 day money back guarantee and we are more then happy to refund once product is returned.  If product is not returned, we do not issue a refund.  I have asked my CS rep to call customer and ask for him to return product and we will make an exception and refund once product is shipped back to us. 

    Please feel free to call me with any questions as we are more than happy to resolve this issue w a full refund one customer returns product. Please have customer send an email once product is shipped back and we will be on the lookout. 

     

    Regards,

    ********************;

Green Otter LLC is NOT a BBB Accredited Business.

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