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Business Profile

Contact Lenses

Precision Optical Products

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Contact Lenses.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the lenses on 27th and paid $43.70 for overnight shipping. Its not Nov 6th and I still dont have them. The package says failed when you check the shipping and Ive emailed the company 4 times and no reply. My total was $93.63 they stole from me. This needs resolved NOW!

    Business Response

    Date: 11/14/2023

    Hi,

    This consumer purchased lenses from GOTHIKA.com. We are WICKEDEYEZ.com, a totally different company.

    Please delete this from our profile.

     

    Regards,

  • Initial Complaint

    Date:11/01/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a pair of contact lenses from this business through their website which is actually called gothika.com (same address for both) and it arrived late. I made the purchase on Wednesday October 26th and payed for second day shipping because i needed them for Friday the 28th. I added on the purchase notes that I needed the lenses for that specific date. As it was A day after and the order was not yet shipped, I reached out to the company and emailed them a couple of times saying I would be glad to pay for overnight shipping so I would get my item on time. They ignored my message and said ***** maybe is taking too long to scan, all we can do is wait I payed the fee for second day shipping just so they would arrive a day after. So not only the item arrived late because their incompetence, the company refused to send me a return label so I can ship their item and they refuse to pay the original 2nd day shipping fee I had to pay just so the item would arrive late. This is absolutely unacceptable. I demand a refund of $65.69.

    Business Response

    Date: 11/17/2022

    Hi,

    Precision Optical/Wickedeyez.com does Not own Gothika.com. We are a distribution company that dropships Gothika.com products to their customers. We do not handle their customer service or returns. We merely ship their products.

    Please remove this complaint against Precision Optical and have it reflect *********** as the company receiving the complaint.

     

    Best Regards,

    ********

    Customer Answer

    Date: 11/17/2022

    *********** ships from the same address as the company below. And theyre not being responsible. I already sent my return back to the address it came from and they still have not provided my refund. 

Precision Optical Products is NOT a BBB Accredited Business.

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